Technical Support Engineer

3 weeks ago

Bangalore Division, India Cyware Full time

About Cyware Cyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, malware, attackers, and vulnerabilities. Cyware’s Cyber Fusion platform integrates SOAR and TIP technology, enabling collaboration across siloed security teams. Cyware is widely deployed by enterprises, government agencies, and MSSPs, and is the leading threat intelligence sharing platform for global ISACs and CERTs. Your next opportunity starts here More on Cyware: () About the Role We are looking for a motivated and customer-focused Technical Support Engineer with 2 to 3 years of experience in providing technical assistance and troubleshooting. The ideal candidate will have strong problem-solving skills, hands-on experience with Linux systems, and a solid understanding of cyber security concepts. Knowledge of Python or scripting will be considered an advantage. Key Responsibilities: Provide technical support to customers via email, chat, and remote sessions Diagnose, troubleshoot, and resolve product or environment-related issues within defined service level agreements Handle incident management, escalation cases, and perform root cause analysis Collaborate with engineering teams to reproduce and resolve complex technical problems Document solutions, create knowledge base articles, and contribute to process improvement Support customer onboarding, upgrades, and integration activities as needed Required Skills and Qualifications: 2 to 3 years of experience in a technical support or systems engineering role Strong knowledge of Linux systems (administration, troubleshooting, scripting) Knowledge of Threat Intelligence platforms, Security Orchestration Automation and Response (SOAR) solutions, and other cybersecurity products Basic understanding of networking and security concepts (firewalls, virtual private networks, protocols, and security tools) Strong troubleshooting, analytical, and problem-solving skills Excellent communication skills, with the ability to explain technical issues to both technical and non-technical stakeholders Ability to work independently and as part of a team in a fast-paced environment Preferred or Good to Have Experience with Python or other scripting languages for automation Familiarity with Security Information and Event Management (SIEM) and log management tools Exposure to ticketing systems such as Jira, ServiceNow, and Zendesk.

  • AI/ML Engineer

    3 weeks ago

    Bangalore Division, India Tek Support Full time

    Job Title: AI/ML Engineer – Technical Interview Panel Expert Experience Level: 20+ years (with core ML/DL hands-on background) Location: Remote Employment Type: Full-Time Job Summary: We are hiring a seasoned AI/ML Engineer to join as a Technical Interview Panel Expert , responsible for evaluating candidate technical depth in machine learning, deep...

  • Technical Support Engineer

    2 weeks ago

    Bangalore Division, India Alaan الآن Full time

    About Alaan Alaan is the SuperCard™ for businesses and the most loved fintech in the Middle East. Our mission is to simplify finance for businesses so they can save time and money. Alaan provides everything businesses need to manage and control expenses, including the SuperCard™, AI-powered automation and insights, streamlined accounting, and centralized...

  • Product Support

    2 weeks ago

    Bangalore Division, India ITILITE Full time

    Company Overview: is a leading global brand in the Business Travel, Expense & Cards Management space. Our mission is to help companies simplify their travel and expense processes, making it an enjoyable experience for employees. We operate on a B2B SaaS model, with a strong presence in India and the USA, serving over 500 customers. We are a Series C funded...

  • Support Engineer

    2 weeks ago

    Bangalore Division, India Andor Tech Full time

    Company: Andortech(Bengaluru, India) Experience: 5+ years About Us: AndorTech is a global IT services and software engineering company founded in 2009, headquartered in Bengaluru, India, with operations across the US, Europe, and the UAE. It specializes in supporting Global Capability Centers (GCCs) and product companies with end-to-end IT consulting,...

  • Sr. Technical Support Engineer, Focused Services

    3 weeks ago

    Bangalore Division, India Palo Alto Networks Full time

    Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking...

  • Senior Technical Support Engineer

    7 days ago

    Bangalore Division, India Palo Alto Networks Full time

    Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking...

  • Application Support Engineer

    1 week ago

    Bangalore Division, India Hireginie Full time

    Our Client: A leading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps businesses improve customer...

  • MEP Technical Engineer

    1 week ago

    Bangalore Division, India ALEMCO Full time

    MEP Technical Engineer - UAE Are you a hands-on professional with a passion for precision and performance? Join us in delivering high-quality MEP systems for landmark projects in the UAE. This role is based on-site in the UAE and will require relocation. ALEMCO will be visiting India to conduct face-to-face interviews in Mumbai, Bangalore, Hyderabad and...

  • Technical Support Engineer

    7 days ago

    bangalore, India Greenovative Energy Full time

    This is a full-time, on-site role for a Technical Support Engineer specializing in Industrial Automation, based in Pune. In this role, you will be responsible for providing technical support to customers, diagnosing and resolving technical issues, troubleshooting industrial automation systems, and ensuring client satisfaction. Key Skills: -• Excellent...

  • Staff Technical Support Engineer, Cloud

    2 weeks ago

    Bangalore Division, India Palo Alto Networks Full time

    Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for the better. We...