Product Support
3 days ago
Company Overview: is a leading global brand in the Business Travel, Expense & Cards Management space. Our mission is to help companies simplify their travel and expense processes, making it an enjoyable experience for employees. We operate on a B2B SaaS model, with a strong presence in India and the USA, serving over 500 customers. We are a Series C funded company, having raised over $45 million from Global Tier 1 VCs like Tiger Global, VY Capital, Greenoaks, and Z47 (Matrix Partners). We need you to help us build the future of T&E. About the Role: We are looking for a proactive and technically skilled Product Support / Technical Support Engineer to join our growing team. The ideal candidate will be responsible for delivering exceptional technical support, mentoring support agents, and driving continuous improvement in customer experience. You will play a critical role in debugging application issues, managing support processes, and collaborating with cross-functional teams. Key Responsibilities: Provide high-quality technical support for our SaaS products, ensuring quick resolution and customer satisfaction. Troubleshoot and resolve complex product issues involving MySQL, JavaScript, Python Debug and analyze application-related problems and escalate when needed. Collaborate with engineering and product teams to resolve recurring issues and enhance product quality. Guide and mentor support agents to improve their technical and customer service performance. Track team metrics and performance data to identify trends and optimize the support process. Influence and collaborate with cross-functional leadership to ensure a seamless support experience. Assist in the development and optimization of internal documentation and support workflows. Leverage customer insights and data to suggest process improvements and enhance support effectiveness. Requirements: 2+ years of experience in a technical support role, preferably in a SaaS environment. Strong analytical and problem-solving skills with a customer-first mindset. Working knowledge of React and Python is a plus. Excellent communication and collaboration skills. Strong mentoring and team management capabilities, with a focus on career development. Demonstrated ability to influence cross-functional stakeholders and drive initiatives to completion. Highly organized with a strong bias for action and outcomes. Knowledge of AWS services like Cloudwatch, Eventbridge, S3 is a plus Why Join Us? Work with a passionate and driven team that values innovation and continuous improvement. Opportunity to directly impact product quality and customer satisfaction. Collaborative culture with strong support for personal and professional growth.
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Product Support Lead
17 hours ago
Bangalore Division, India BiteSpeed Full timeAbout BiteSpeed Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands. We’re currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav...
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Salesforce Production Support Analyst
3 weeks ago
Bangalore Division, India Movate Full timePosition -- Permanent Role – Salesforce Production/Business Support Analyst Experience – 4-6 Years Location – Chennai/Bangalore Work Mode – WFO Shift – Rotational (Morning, Afternoon, Night) POSITION OVERVIEW We are seeking a Production/Business Support specialist to provide application and BAU support for our Client Systems, particularly, our...
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Product Support Engineer
2 weeks ago
Bangalore Division, India Signzy Full timeJob Title: Product Support Engineer( L2 ) About Signzy Signzy is an AI-powered RPA platform designed for financial services. Our platform can automate even the most complex workflows and decision-making processes into real-time APIs. Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over 200+ APIs, Signzy serves 90+...
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Product Support
15 hours ago
bangalore, India ITILITE Full timeCompany Overview: ITILITE is a leading global brand in the Business Travel, Expense & Cards Management space. Our mission is to help companies simplify their travel and expense processes, making it an enjoyable experience for employees. We operate on a B2B SaaS model, with a strong presence in India and the USA, serving over 500 customers. We are a Series C...
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Support Engineer
2 weeks ago
Bangalore Division, India Pelatro Full timeRequired Qualifications: OBJECTIVES of ROLE: Responsible for monitoring and supporting the product at customer environment in 24*7 basis working in shifts. Managing the tickets from customer adhering to SLA. RESPONSIBILITIES/TASKS: Monitoring the alarms/alerts generated from various customers. Monitoring the logs of jobs and job status. Preliminary...
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Support Engineer
17 hours ago
Bangalore Division, India Andor Tech Full timeCompany: Andortech(Bengaluru, India) Experience: 5+ years About Us: AndorTech is a global IT services and software engineering company founded in 2009, headquartered in Bengaluru, India, with operations across the US, Europe, and the UAE. It specializes in supporting Global Capability Centers (GCCs) and product companies with end-to-end IT consulting,...
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Product Owner
6 days ago
Bangalore Division, India Leading Healthcare Industry Full timeJob Description: Product Owner + Systems Engineer Role: • Work closely with Product Management to create and maintain a product backlog, Assess value, develop and prioritize user stories, to ensure work focuses on those with maximum value that are aligned with product strategy. • Provide scrum team backlog management, iteration planning, and...
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bangalore, India Top IT Product Company Full timeAbout the company: A Top IT Product Company Requirements: Position Summary ■ Lead the strategic evolution of India's most sophisticated BFSI AI platform ecosystem, directing a 40-person engineering and data science team to deliver agentic platform capabilities through cutting-edge agentic tech stack where agent creation as well agent orchestration, AI...
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Customer Support Specialist
5 days ago
Bangalore Division, India Nemetschek Group Full timeYOUR ROLE: A chance to make the difference. • Provide Level 1 technical support for ALLPLAN product portfolio via phone, E-Mail, and ticketing systems. • Troubleshoot and resolve basic to intermediate issues related to ALLPLAN functionality, installation, and configuration. • Guide users through diagnostic procedures and provide clear, step-by-step...
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Data Support Specialist
2 weeks ago
Bangalore Division, India Utthunga Full timeJob Description Skills & Experience Bachelor’s or Master’s degree in Computer Science, Engineering, or related fields. 3+ years in a data-intensive, customer-facing role with experience in technical support in a SaaS or Data platform environment, ideally in a Tier 2/3 or engineering-focused support function. Expert Python and SQL skills, with a proven...
