Support Engineer
3 weeks ago
Required Qualifications: OBJECTIVES of ROLE: Responsible for monitoring and supporting the product at customer environment in 24*7 basis working in shifts. Managing the tickets from customer adhering to SLA. RESPONSIBILITIES/TASKS: Monitoring the alarms/alerts generated from various customers. Monitoring the logs of jobs and job status. Preliminary investigation of alerts based on a standard defined procedure. Acknowledgement of tickets to customers on support management tool. Working in 9 hour shifts (including night shift) to support customers in different regions. Shift may change on periodic basis. Working with Pelatro L2 and L3 support teams with necessary logs and preliminary analysis. Engagement with customer operations support team. 8. Development/Modification of shell scripts to enhance the product monitoring abilities. SKILLS Good knowledge on Unix and Shell scripting 1- 10 Years experience with Telecom BSS/OSS solution on operations support. Understanding of RDBMS concepts. Understanding of SDLC and Agile development models Well established communication and inter-personal skills associated with person-management abilities. Thorough understanding, appreciation and analysis of the issues underlying systems development. Experience of the technical aspects of the relevant technologies, software and hardware, to be employed. Potential to upskill to L2/L3 teams with more advanced product/domain/Unix knowledge. Are you exited? what are you waiting for? send your resume to deeksha.bharadwaj@pelatro.com
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Support Engineer
2 weeks ago
Bangalore Division, India Andor Tech Full timeCompany: Andortech(Bengaluru, India) Experience: 5+ years About Us: AndorTech is a global IT services and software engineering company founded in 2009, headquartered in Bengaluru, India, with operations across the US, Europe, and the UAE. It specializes in supporting Global Capability Centers (GCCs) and product companies with end-to-end IT consulting,...
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AI/ML Engineer
3 weeks ago
Bangalore Division, India Tek Support Full timeJob Title: AI/ML Engineer – Technical Interview Panel Expert Experience Level: 20+ years (with core ML/DL hands-on background) Location: Remote Employment Type: Full-Time Job Summary: We are hiring a seasoned AI/ML Engineer to join as a Technical Interview Panel Expert , responsible for evaluating candidate technical depth in machine learning, deep...
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Support Engineer
3 weeks ago
Bangalore Division, India Insight Global Full timeOverview Insight Global’s client is hiring CIAM Operations Engineers to support high-volume authentication systems for external users of Jeppesen aviation products. This role focuses on troubleshooting and maintaining customer-facing identity systems. Key Responsibilities Provide technical support for external users facing authentication issues. Triage and...
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Application Support Engineer
1 week ago
Bangalore Division, India Hireginie Full timeOur Client: A leading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps businesses improve customer...
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Product Support
2 weeks ago
Bangalore Division, India ITILITE Full timeCompany Overview: is a leading global brand in the Business Travel, Expense & Cards Management space. Our mission is to help companies simplify their travel and expense processes, making it an enjoyable experience for employees. We operate on a B2B SaaS model, with a strong presence in India and the USA, serving over 500 customers. We are a Series C funded...
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Technical Support Engineer
2 weeks ago
Bangalore Division, India Alaan الآن Full timeAbout Alaan Alaan is the SuperCard™ for businesses and the most loved fintech in the Middle East. Our mission is to simplify finance for businesses so they can save time and money. Alaan provides everything businesses need to manage and control expenses, including the SuperCard™, AI-powered automation and insights, streamlined accounting, and centralized...
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Technical Support Engineer
3 weeks ago
Bangalore Division, India Cyware Full timeAbout Cyware Cyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, malware, attackers, and vulnerabilities. Cyware’s Cyber Fusion platform integrates SOAR and TIP technology, enabling collaboration across siloed...
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Product Support Engineer
3 weeks ago
Bangalore Division, India Signzy Full timeJob Title: Product Support Engineer( L2 ) About Signzy Signzy is an AI-powered RPA platform designed for financial services. Our platform can automate even the most complex workflows and decision-making processes into real-time APIs. Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over 200+ APIs, Signzy serves 90+...
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Research And Development Engineer
4 weeks ago
bangalore, India Tek Support Full timeR&D Engineer (Female) Industry: (Medical Device / Pharma Equipment) Location: Remote Experience Level: 10–20 years About the Role: We are seeking a Research and Development Engineer who can Train People with a solid background in medical device or Pharma ,who can design, development, and process improvement . The role focuses on supporting new product...
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Data Support Specialist
3 weeks ago
Bangalore Division, India Utthunga Full timeJob Description Skills & Experience Bachelor’s or Master’s degree in Computer Science, Engineering, or related fields. 3+ years in a data-intensive, customer-facing role with experience in technical support in a SaaS or Data platform environment, ideally in a Tier 2/3 or engineering-focused support function. Expert Python and SQL skills, with a proven...