AiSens - Head - Offline Sales

Head - Offline Sales AiSensy is a WhatsApp-based Marketing & Engagement platform helping 100,000+ businesses including marquee names like Adani, Godrej, Yakult, PhysicsWallah, Vivo, and Asian Paints unlock growth through WhatsApp. With 400 Crore+ messages exchanged via AiSensy annually, we are on a mission to power the next wave of business communication. Backed by Marsshot. vc, Bluelotus. vc & 50+ angel investors, we are a mission-driven, high-growth startup looking for strong leadership talent to scale offline expansion across India.Role Overview: We are seeking a dynamic and experienced Head of Offline Sales to lead our field-based sales strategy and execution. This leadership role is pivotal to driving adoption of the AiSensy platform across retail, MSME, and service sectors through an on-ground, high-touch sales approach. You will be responsible for driving offline SaaS adoption through direct field outreach, managing regional sales teams, ensuring post-sale success, and owning the P&L of the offline channel. This is a high-impact leadership role requiring strategic vision, operational excellence, and a hands-on execution mindset.Key & Team Management: - Lead and mentor a geographically distributed team of Territory Managers, Team Leads (TLs), Area Sales Managers, Customer Success Executives, and Field Sales Reps. - Build a high-performance, KPI-driven team culture focused on revenue generation and retention. - Set clear goals, run regular performance reviews, and create capability development plans.Offline Sales Strategy & Execution: - Design and execute scalable offline sales strategies to penetrate key Tier 1, 2, and 3 markets. - Drive end-to-end P&L ownership of offline sales channels. - Develop and refine regional sales playbooks tailored to sector-specific needs (Retail, MSME, Education, Services, etc. - Ensure daily field activity, lead pipeline management, demos, and deal closures through the team.Training & Enablement: - Design and execute structured onboarding & training modules for all field sales roles. - Collaborate with the product team to align sales training with evolving product capabilities. - Regularly coach team members on consultative selling, customer engagement, and objection handling.Customer Success & Retention: - Ensure seamless post-sale onboarding, training, and support in coordination with customer success managers. - Own key retention and usage metrics through on-ground engagement. - Identify churn signals early and lead proactive interventions.Process, Reporting & Analytics: - Maintain real-time visibility on sales performance through dashboards and CRM tools. - Analyze regional performance trends and implement corrective action plans. - Report weekly and monthly metrics to leadership, highlighting risks and growth - Must have worked in the SaaS industry for a minimum of 3 to 5 years, in a sales leadership or expansion role. - 8 to 12 years of experience in B2B/SME Sales, including 3 to 5 years managing Team Leads, Area Managers, and Field Executives. - Proven ability to manage P&L, scale sales operations, and drive performance through large teams. - Strong experience in training, mentoring, and managing distributed on-ground sales teams. - Exposure to SaaS, CRM tools, and customer success functions. - Analytical mindset with strong reporting discipline. - Excellent communication and negotiation skills. - Willingness to travel extensively (5070% of time).Nice to Have: - Experience in a fast-paced SaaS startup or with WhatsApp-based automation tools. - Prior sales leadership experience in Retail Tech, MSME SaaS, or Communication Tools. - Fluency in English and one or more regional languages.What You Get: - Leadership role with end-to-end ownership of offline sales. - Opportunity to scale one of Indias fastest-growing SaaS platforms. - Fast-tracked growth into senior leadership roles. (ref:iimjobs.com)