Senior Facility Executive

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Senior Soft Services Executive
Work Dynamics

What this job involves:

Putting safety in your hands

First things first, your chief concern is to ensure a safer and more comfortable work environment to work in and visit. Part of the checklist you will run through are to plan and execute all preparations needed for meetings and conferences with clients and VIP visits. Likewise, the mailroom, front office and housekeeping all fall into your realm.

Being dedicated to great results

You should be mobile and capable of working anywhere because you will perform daily check-ins around the front office and lobby to ensure high standards. Whatever mix-ups or jams that you spot, you should be quick to figure out the best repairs. Your input and ideas will be sought to help steer the team in directions that help make the facility perform at its best.

A typical day for you also involves contact with vendors—reviewing their services and coordinating with them for the resolution of any service issues.

Key Responsibilities:

Operations Management:

Supervise daily soft services operations across the facility.Conduct regular facility rounds to ensure cleanliness, hygiene, and service quality.Coordinate with vendors for housekeeping, pantry, pest control, and horticulture services.Monitor and manage pantry, reprographic, and concierge services.

Vendor & Staff Management:

Oversee vendor performance and ensure adherence to SLAs.Conduct regular vendor audits and background checks.Train and supervise housekeeping and support staff.Maintain staff attendance, grooming, and shift deployment.

Administrative Duties:

Prepare daily, weekly, and monthly reports on soft services.Maintain inventory and stock levels for consumables and supplies.Manage budgets and monthly accruals for soft services.Coordinate with the space planner for office moves and setups.

Customer Service & Compliance:

Address and resolve occupant complaints and service requests.Ensure compliance with health, safety, and hygiene standards.Maintain confidentiality and uphold organizational policies.

Qualifications & Skills:

Bachelor’s degree in Hospitality, Facility Management, or related field. 5–8 years of experience in soft services or facility operations. Strong leadership, communication, and interpersonal skills. Proficiency in MS Office and facility management software. Ability to manage multiple vendors and service lines.

Sound like you? To apply you need to have:

Core facilities management skills

If you’re a graduate in any discipline, you will most likely to qualify for this role. You should also have 5-7 years of experience in facilities management. It would be great if you have tertiary qualifications in hotel management, building management and/or business.

Outstanding team prowess

Are you equipped to set up a team to success? Can you also play to your strengths and work effectively as a team member? If yes, that’s great—the ability to bring about positive changes and follow through with them will come in handy for this role.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today

Location:

Remote –Kolkata, WB

Scheduled Weekly Hours:

48

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table

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