Guest Services Associate
3 weeks ago
Designation - Guest Relations Officer
Location - Pune
CTC - 3.5 LPA (2.5 LPA Fixed + 1 LPA Variable)
Perks/Benefits - Medical Insurance + Accomodotions
Shift - Rotational
Working Days - 6 Days
Your role in detail
● Property Operations Management:
Oversee the day-to-day operations of the property.
Ensure adherence to operational standards and protocols.
Implement strategies to optimize property efficiency and performance.
● Customer Handling:
Interact with guests to ensure their needs are met promptly and effectively.
Address guest concerns and resolve issues in a timely manner.
Strive to exceed guest expectations and deliver exceptional service.
● Guest Escalation Management:
Handle guest escalations with professionalism and empathy.
Investigate issues thoroughly and provide satisfactory resolutions.
Communicate effectively with guests to manage expectations.
● Team Management:
Lead and guide a team of employees to ensure smooth operations.
Provide training and support to team members as needed. Monitor employee performance and provide feedback for improvement.
● Coordination with Departments:
Collaborate with housekeeping staff to maintain cleanliness and hygiene standards.
Liaise with front office personnel to ensure efficient check-in and check-out
processes. Coordinate with maintenance staff to address any property-related issues promptly.
● Monitoring and Reporting:
Conduct regular inspections to ensure compliance with standards and procedures.
Prepare reports on property performance, guest feedback, and operational efficiency.
Identify areas for improvement and recommend actionable solutions.
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