Guest Services Associate

3 weeks ago


Kanpur, India Zolo Full time

Designation - Guest Relations Officer

Location - Pune

CTC - 3.5 LPA (2.5 LPA Fixed + 1 LPA Variable)

Perks/Benefits - Medical Insurance + Accomodotions

Shift - Rotational

Working Days - 6 Days


Your role in detail

● Property Operations Management:

Oversee the day-to-day operations of the property.

Ensure adherence to operational standards and protocols.

Implement strategies to optimize property efficiency and performance.

● Customer Handling:

Interact with guests to ensure their needs are met promptly and effectively.

Address guest concerns and resolve issues in a timely manner.

Strive to exceed guest expectations and deliver exceptional service.

● Guest Escalation Management:

Handle guest escalations with professionalism and empathy.

Investigate issues thoroughly and provide satisfactory resolutions.

Communicate effectively with guests to manage expectations.

● Team Management:

Lead and guide a team of employees to ensure smooth operations.

Provide training and support to team members as needed. Monitor employee performance and provide feedback for improvement.

● Coordination with Departments:

Collaborate with housekeeping staff to maintain cleanliness and hygiene standards.

Liaise with front office personnel to ensure efficient check-in and check-out

processes. Coordinate with maintenance staff to address any property-related issues promptly.

● Monitoring and Reporting:

Conduct regular inspections to ensure compliance with standards and procedures.

Prepare reports on property performance, guest feedback, and operational efficiency.

Identify areas for improvement and recommend actionable solutions.



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