International/Domestic Customer Support Executive

22 hours ago

New Delhi, India Policybazaar.com Full time

Job Profile- International/Domestic Customer Support Executive Job Location: Gurugram, Haryana only Qualification- Graduation required Salary- 2.5 - 4 LPA + incentives Working Days- 6 days working with roster off. Contact Person - HR Anjali - What's app your resume to 8826269231 Interview Mode - Face to Face only (No virtual rounds)Job description PolicyBazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.Key Responsibilities: Handle inbound and outbound calls to address customer queries and concerns. Provide accurate information regarding insurance policies, premium calculations, and policy status. Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up. Maintain customer records by updating information in the CRM system. Ensure customer satisfaction through professional communication and problem-solving. Meet daily, weekly, and monthly targets set by the team lead.Required Skills: Excellent communication skills (verbal and written) in English and Hindi. Ability to handle customer queries efficiently and politely. Basic computer knowledge and proficiency in MS Office and email. Patience and empathy to manage difficult or irate customers. Prior experience in a call center or customer support role is a plus. Freshers and experience both can apply. Minimum education: Graduate. Salary package 2.5 Lpa to 4 Lpa.Interested candidates can share their resume toanjalikumari@policybazaar.comor What's app to8826269231Regards, HR Anjali Policy BazaarWe are looking for Immediate joiners.

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