Customer Support Associate
2 months ago
Job Title: Customer Support Associate / Senior Customer Support Associate
Location: Mumbai, Malad West.
Currently, we are hiring for the following roles and processes:-
Note: Residents of Mumbai are only allowed to apply for these roles & 24*7 Working Shifts
Customer Service Associate / Senior Customer Service Associate
1) Voice Process :
- Roles and responsibilities may include credit collections or providing customer support over voice.
- Excellent communication, negotiation and convincing skills in English are a mandate for the aforementioned role.
- HSC freshers and Graduate freshers / with work experience can apply for this role.
2) Chat Process :
Roles and responsibilities may include providing customer support, solving customer queries, and improving customer experience through chat.
Good communication in English and fluent thought process is a mandate for the aforementioned role.
HSC freshers and Graduate freshers / with work experience can apply for this role.
3) Data Entry Process :
Roles and responsibilities may include data entry and data updation using Excel.
- Basic English communication, Excel knowledge and 3rd ID (Voter ID/Passport/Driving License) a mandated for the aforementioned role.
- Only graduate freshers and graduates with 12 months of documented experience can apply for this role as per business requirements.
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