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Process Associate

4 months ago

Tirupati, India WNS Full time

Job Description


Should have minimum experience of 1-3 years in US Healthcare RCM Concepts & B2C Collections and 1 year in training, on papers


Should have hands on experience on

  • Handling outbound & inbound calls, to and from customers/patients & guarantors, collect on their delinquent accounts. Work on delinquent accounts with a sense of urgency, in an effort to collect and reduce past due inventory, and in an effort to prevent accounts from being assigned to an outside collection agency
  • Overcome customer objections and concerns in a timely and effective manner which may include researching matters independently or with other departments
  • Negotiate best possible arrangements which may include settlement, re- contracts and payment plans etc
  • Follow company policies and procedures including being compliant with all applicable collections laws and HIPPA


Qualification:

  • Minimum Graduate
  • Basic Computer Skills & Proficiency in MS Tools - word, PowerPoint, Teams etc.,


Other Expertise required

  • Excellent customer service skills
  • Strong verbal and written communication skills including excellent phone etiquette
  • 6-12 months of prior experience either in Collections, Call Center; preferred
  • Knowledge of collections laws (i.e. FDCPA, TCPA & Rosenthal) & HIPAA compliance strongly preferred
  • Mandate language skills - English (Advanced Intermediate & Above)