Application Tech Support
2 weeks ago
· Bachelors Degree
· 2-4 years of L1 level experience in a customer facing role in an application support environment for a large SaaS organisation. We value ability and experience to independently manage operational relationship with enterprise customers.
· Excellent communication skills in English. This position requires above par skills to write and speak in English.
· Extensive experience in supporting enterprise customers globally.
· Ability to triage incidents, working with L2 and technology teams to find resolution to customer support issues.
· Familiarity with HTML and CSS.
· Familiarity with Learning Management Systems
· Expertise in Microsoft Office Suite especially in Excel. Should be able to understand and handle CSV files.
· Ability to review a customer request and apply the necessary analytical skills to ensure successful delivery of the end product.
· This role will involve direct customer contact; an ability to work with others who are potentially facing issues with products, in a professional manner is mandatory.
· An inherent ability to multitask and manage customer expectations to the satisfaction of all involved parties is critical to the success of the incumbent.
· Ability to consistently spot and report issues before they reach a point of becoming critical.
· A desire to constantly examine issues, looking for the opportunity to improve processes and/or technology.
· Must have an inherent attention to detail.
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