International Benefits Administration

Job Title : International Benefits Administration

Location: Olympus, Thane, Mumbai

Shift: US Night Shift (24x5 Rotational Support)

Experience Required: 4–10 years

Employment Type: Full-Time

Must Have: Global Benefits Administration (US, UK, Europe, Africa, Latin America, Southeast Asia), Stakeholder & Vendor Management, Workday & Service Now

Position Overview

We are seeking a seasoned and dynamic Global Benefits Administrator with extensive experience in managing benefits programs across multiple regions, including Europe, the United Kingdom, Africa, Southeast Asia, the Middle East, and Latin America . The ideal candidate will have a proven track record of stakeholder and vendor management and the ability to effectively engage with global teams.

Key Responsibilities:

Global Benefits Administration:

• Oversee and manage employee benefits programs across multiple regions, ensuring compliance with local regulations and company policies.
• Collaborate with teams to administer various benefits
• Experience in payroll processing, claims & vendor file SFTP
• Experience in Pension enrollments and updates
• Experience in wellness benefits and group health insurance and medical benefits
• Experience in pre and post pension payroll and active payroll checks
• Experience in supplier invoicing collaboration with finance teams

Stakeholder and Vendor Management:

• Serve as the primary point of contact for vendors, ensuring service delivery aligns with agreed SLAs.
• Build and maintain strong relationships with internal stakeholders, including HR business partners, finance teams, and leadership.

Employee Engagement and Communication:

• Lead onboarding sessions to educate employees about benefits programs.
• Conduct monthly meetings with employees, vendors, and clients to address issues, share updates, and drive alignment.

Tool and Technology Expertise:

• Manage and utilize tools such as Darwin, Workday, and ServiceNow for benefits administration, reporting, and analytics.
• Ensure data integrity and accuracy in all platforms.

Operational Excellence:

• Flexible to work with global teams, ensuring availability for urgent matters across time zones.
• Proactively resolve issues related to benefits administration with a focus on employee satisfaction.

Experience:

• 4–10 years of hands-on experience in global benefits administration, managing diverse geographies.
• Language Proficiency: Native-level fluency in English (both verbal and written).
• Knowledge of any regional language (e.g., Spanish, French, Arabic) is an added advantage.
• Experience in payroll processing, claims & vendor file SFTP
• Experience in Pension enrollments and updates
• Experience in wellness benefits and group health insurance and medical benefits
• Experience in pre and post pension payroll and active payroll checks
• Experience in supplier invoicing collaboration with finance teams

Skills:

• Exceptional stakeholder and vendor management skills.
• Strong personality with the ability to lead sessions and confidently address diverse audiences.
• Proficient in Darwin, Workday, and ServiceNow tools.
• SLA & KPI Adherence
• Process Improvement and Compliance
• Excellent Communication and Analytical Skills

Flexibility:

• Willingness to work in a shift dependent on geography/region coverage requirements across a 24-hour * 7 service delivery

Preferred Attributes:

• Knowledge of local benefits policies and labor laws in the specified regions.
• Strong analytical and problem-solving skills.
• A proactive approach to improving processes and enhancing employee experience.

Working Conditions:

• Work Shift will be dependent on geography/region coverage requirements across a 24-hour * 7 service delivery
• Work from Office (No work from home)
• Agile to extended work hours when needed to meet deadlines without prompting.

Mandatory Requirements (How to generate your EP ID):

EP ID is mandatory for eligibility of the interview. Follow the below steps to register

· Step 1: Visit

· Step 2: Click to login.

· Step 3: Click New user (Register with us).

· Step 4: Select "BPO" in areas of interest and complete the registration (Fill the details).

· Step 5: Once completed, your EP ID would be generated which starts from EP2025CNXXXX.

· Step 6: You will receive the EP ID on your personal e-mail ID.

Warm Regards,

Suman Guha

HR Sourcer - Talent Acquisition

Tata Consultancy Services Limited