Retail Operations Lead

1 week ago


New Delhi, India Tata Consultancy Services Full time

TCSis hiring forRetail Operation Leadrole Experience - 5 - 10 yrs Shift - 12:00 pm- 10:00 pm.Job Description- Skills-5+ Years of Exp in Ecommerce/Retail Thorough Understanding of Retail Operations and its nuances Should have exp in Content Management/Website operations Should have basic understanding in Digital marketing/SCM and other retail verticals Should have handled 50+ FTEs Excellent Interpersonal and communication skills Should be ok to manage 24/7 project Hands on experience business transformation with quantified benefits Basic knowledge in automation tools (Power automate, RPA tools) Knowledge in digital marketing is an added advantageRoles & Responsibilities Responsible for overall customer deliverables (KPIs, OKRs) Responsible to drive enterprise level business transformation, ensure key milestones are met on time Process excellence – Automation is integral part of the delivery, drive it religiously Contract Management – Ensure contracts are live. Extension to be handled religiously and complete it on time Skill Management – Identify skill gap and work closely with TD team and upskill the team for future needs. Travel to customer location – Travel to customer location for reviews and ensure closure of key actions.Regards Ritika Jagwani (HR)


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