Mass Retail Experience Lead
17 hours ago
Mass Retail Experience Lead To lead and optimize the end-to-end customer experience for mass retail consumers in Prepaid and DTH services, with a strong focus on reducing customer interactions, controlling churn and MNP port-outs, improving digital adoption, ensuring effective grievance redressal, and driving timely service request closures as per defined SLAs. The role demands a proactive, data-driven approach and strategic interventions aligned with business goals to elevate the mass retail customer experience.Key Responsibilities: - Improve Customer Experience by fixing common issues and reducing repeated complaints and interaction. - Ensure Timely SR Closures by monitoring and improving SLA adherence. - Enhance Network Experience by working with the network team to resolve issues faster. - Reduce Customer Churn and Port-Outs through better service and retention efforts. - Manage Retention Agencies to ensure effective handling of MNP and customer outreach calls. - Lead the digital adoption agenda by increasing Thanks app penetration and usage of other digital self-care platforms - Collaborate cross-functionally to enhance customer experience and resolve process bottlenecksSkills sets required: - Collaboration - Analytical skills (Data management) - Customer orientation (Customer approach understanding) - Good Communication skills
-
Mass Retail Distribution Head
4 days ago
New Delhi, India Vodafone Idea Limited Full timeRole Mass Retail Distribution Head (MRD) Job Level/ Designation M3 Function / Department S&DLocation Bangalore Job Purpose Formulate and implement the circle mass distribution strategy, in consultation with the Sales Head Achieve Gross and Net Acquisition target in the circle for the distribution channel Attain market leadership through growth in terms of...
-
Marketing assistant
5 days ago
New Delhi, India Global Mass Transit Full timeDelhi, Hybrid | Company: Global Mass Transit Global Mass Transit is a leading provider of high-quality business intelligence and international conferences in the urban transport and clean mobility space. We work with governments, transit agencies, multinationals, and innovators across the globe to deliver industry-leading conferences, publications, and...
-
Marketing Associate
2 weeks ago
new delhi, India Global Mass Transit Full timeLocation: Delhi, Hybrid | Company: Global Mass TransitGlobal Mass Transit is a leading provider of high-quality business intelligence and international conferences in the urban transport and clean mobility space. We work with governments, transit agencies, multinationals, and innovators across the globe to deliver industry-leading conferences,...
-
Marketing Associate
2 weeks ago
New Delhi, India Global Mass Transit Full timeLocation: Delhi, Hybrid | Company: Global Mass Transit Global Mass Transit is a leading provider of high-quality business intelligence and international conferences in the urban transport and clean mobility space. We work with governments, transit agencies, multinationals, and innovators across the globe to deliver industry-leading conferences,...
-
Marketing Associate
2 weeks ago
New Delhi, India Global Mass Transit Full timeLocation: Delhi, Hybrid | Company: Global Mass TransitGlobal Mass Transit is a leading provider of high-quality business intelligence and international conferences in the urban transport and clean mobility space. We work with governments, transit agencies, multinationals, and innovators across the globe to deliver industry-leading conferences,...
-
Marketing associate
4 days ago
New Delhi, India Global Mass Transit Full timeLocation: Delhi, Hybrid | Company: Global Mass TransitGlobal Mass Transit is a leading provider of high-quality business intelligence and international conferences in the urban transport and clean mobility space. We work with governments, transit agencies, multinationals, and innovators across the globe to deliver industry-leading conferences,...
-
Marketing Associate
5 days ago
New Delhi, India Global Mass Transit Full timeLocation: Delhi, Hybrid | Company: Global Mass TransitGlobal Mass Transit is a leading provider of high-quality business intelligence and international conferences in the urban transport and clean mobility space. We work with governments, transit agencies, multinationals, and innovators across the globe to deliver industry-leading conferences,...
-
Marketing Associate
2 weeks ago
New Delhi, India Global Mass Transit Full timeLocation: Delhi, Hybrid | Company: Global Mass TransitGlobal Mass Transit is a leading provider of high-quality business intelligence and international conferences in the urban transport and clean mobility space. We work with governments, transit agencies, multinationals, and innovators across the globe to deliver industry-leading conferences,...
-
Marketing Associate
4 days ago
New Delhi, India Global Mass Transit Full timeLocation:Delhi, Hybrid |Company:Global Mass Transit Global Mass Transit is a leading provider of high-quality business intelligence and international conferences in the urban transport and clean mobility space. We work with governments, transit agencies, multinationals, and innovators across the globe to deliver industry-leading conferences, publications,...
-
Marketing Associate
4 days ago
New Delhi, India Global Mass Transit Full timeLocation: Delhi, Hybrid | Company: Global Mass TransitGlobal Mass Transit is a leading provider of high-quality business intelligence and international conferences in the urban transport and clean mobility space. We work with governments, transit agencies, multinationals, and innovators across the globe to deliver industry-leading conferences,...
