Service Monitoring Analyst

7 days ago

New Delhi, India Art Technology and Software Full time

Service Monitoring Analysts play a key role in ensuring organization continues to exceed industry leading availability across all services (e.g. Transaction Processing, webservices).Responsibilities- Continual monitoring of all key services (error rates, fluctuation in volumes and transaction accept/decline rates, client connectivity, timeliness of reporting to clients) - Dashboard monitoring - Investigation of alerts - A combination of BAU monitoring processes and ad hoc e.g. change or client event specific monitoring and reporting actions - Immediate escalation of potential issues as per defined processes - Continually improving the effectiveness and targeting of monitoring - Providing insights to clients and colleagues from monitoringRequired Skills- Candidates with 3+ years of relevant experience for Service Monitoring - Monitoring expertise: Demonstrated experience and proficiency in monitoring systems, tools, and processes. This includes the ability to monitor key metrics, analyze data, and identify trends or anomalies. - Candidates with 3+ years of relevant experience for Service Monitoring - Financial services background: A background in the financial services industry, particularly with an understanding of card services, is highly desirable. Familiarity with transaction processing systems, electronic Point of Sale (POS), and ATMs is an added advantage. - Attention to detail: Keen attention to detail is crucial for accurately monitoring service performance, detecting issues, and analyzing data. The ability to spot subtle anomalies and identify potential areas of improvement is essential. - Sense of urgency: A strong sense of urgency is necessary to respond promptly to alerts, escalate potential issues, and ensure timely resolution of problems. Reacting swiftly to maintain service availability is a key aspect of the role. - Communication skills: Excellent oral and written communication skills in English are vital. The ability to effectively convey information, collaborate with team members, and provide insights to clients is essential for success in the role. - Teamwork and autonomy: The capacity to work both independently and collaboratively within a team is important. Service Monitoring Analysts should be self-motivated and capable of managing their responsibilities while also collaborating effectively with colleagues. - Proficiency in office software: Experience with office software applications such as Word, Excel, email clients, and web browsers is necessary. These tools are used for data analysis, reporting, and communication purposes. - Passion for technology: Having a genuine passion for technology is an asset. It demonstrates a curiosity and willingness to stay updated with the latest monitoring tools, techniques, and industry trends.Work Location - At present, our organization follows a work-from-home (WFH) arrangement in accordance with our company policy. However, we also believe in the value of in-person collaboration and team building. Therefore, we hold team gatherings at our office on a quarterly basis.Shift Timing – Rotational Shift 7 AM – 3 PM, 3 PM – 11 PM, 11 PM – 7 AM

  • AML/KYC Transaction Monitoring Trainer

    7 days ago

    New Delhi, India Ztek Consulting Full time

    Responsibilities for Transaction Monitoring Trainer- Creating training materials and License to Operate (LTO) frameworks for Transaction monitoring analysts - Providing training to the newly onboarded & existing Transaction monitoring analysts - Get trained and certified on specific Bank, FIs and Fintech KYC Policies & Guidance procedures - Being the subject...

  • Ongoing Monitoring Analyst

    2 weeks ago

    Delhi, India Tide Platform Full time

    ABOUT TIDEAt Tide we are building a finance platform designed to save small businesses time and money We provide our members with business accounts and related banking services but also a comprehensive set of connected administrative solutions from invoicing to accounting Launched in 2017 Tide is now used by over 1 million small businesses across the...

  • Monitoring Specialist

    7 days ago

    New Delhi, India Coforge Full time

    Job Title / Role: Monitoring Specialist Key Skills: Open Telemetry , Data Dog Experience: 5- 15 Years Location: Hyderabad, Pune, Greater NoidaWe at Coforge are looking for Tools Specialist with following skill setOffshore ResponsibilitiesLead the design and implementation of observability solution using Open Telemetry across multiple applications and...

  • Monitoring Specialist

    20 hours ago

    New Delhi, India Coforge Full time

    Job Title / Role: Monitoring SpecialistKey Skills: Open Telemetry , Data DogExperience: 5- 15 YearsLocation: Hyderabad, Pune, Greater NoidaWe at Coforge are looking for Tools Specialist with following skill setOffshore Responsibilities- Lead the design and implementation of observability solution using Open Telemetry across multiple applications and services...

  • Business Analyst

    2 weeks ago

    New Delhi, India Trigyn Technologies Full time

    Job Description: Trigyn has immediate requirement for a Business Analyst. · Minimum . / B. Tech / MCA/MBA for all Business analysts. · 5+years’ experience: Minimum 5 years’ experience in monitoring of IT/e-Governance projects with Minimum of 2 years’ experience in same role (. Business Analyst). · 3-5 years’ experience: Minimum 3 years’...

  • IT Services Industry Analysts

    22 hours ago

    New Delhi, India NelsonHall Full time

    Job purposeNelsonHall has ongoing vacancies for industry research analysts in IT services. These are remote working roles offering a high degree of flexibility to suit qualified candidates globally.These positions provide the opportunity to liaise with industry leaders and become a leading authority within your areas of expertise, advising leading IT...

  • Analyst, Service Delivery

    19 hours ago

    New Delhi, India ReSource Pro Full time

    Greetings from ReSource Pro!Job Title: Analyst, Service DeliveyWorking Experience:2 - 7 yearsDepartment: US Property and Casualty (P&C) InsuranceMinimum Qualifications:Any GraduationPurpose of the Position:Join our dynamic team at ReSource Pro India and elevate your career in the US Property and Casualty (P&C) Insurance sector. We are seeking passionate...

  • Security Operations Center Analyst

    20 hours ago

    New Delhi, India Soffit Infrastructure Services (P) Ltd Full time

    Job brief TheSecurity Operation Centre (SOC)Information Security Analyst are the first level responsible for ensuring the protection of digital assets from unauthorized access, identify security incidents and report to customers for both online and on-premises. The position monitors and responds to security events from managed customer security systems as...

  • Go4worldbusiness.com-Quality Analyst

    2 weeks ago

    New Delhi, India Nexthire Full time

    Job Title: Quality Analyst – International Voice Process Experience: 3+ Years Location: New Delhi (Okhla Phase 3)  Job Summary: We are seeking an experienced Quality Analyst with a strong background in International Voice Processes . The ideal candidate will have a proven track record of ensuring...

  • Credit Analyst

    7 days ago

    New Delhi, India Group Surya Full time

    Job Title : Credit Analyst – Management Trainee Department : Funding Location : Bhubaneswar Agreement : 2 Years About the Role We are seeking aCredit Analyst – Management Traineeto join our Funding Department. The role involves analyzing financials of prospective partners, lenders, and investment opportunities to support internal funding activities and...