Service Monitoring Analyst
20 hours ago
Service Monitoring Analysts play a key role in ensuring organization continues to exceed industry leading availability across all services (e.g. Transaction Processing, webservices).Responsibilities- Continual monitoring of all key services (error rates, fluctuation in volumes and transaction accept/decline rates, client connectivity, timeliness of reporting to clients) - Dashboard monitoring - Investigation of alerts - A combination of BAU monitoring processes and ad hoc e.g. change or client event specific monitoring and reporting actions - Immediate escalation of potential issues as per defined processes - Continually improving the effectiveness and targeting of monitoring - Providing insights to clients and colleagues from monitoringRequired Skills- Candidates with 3+ years of relevant experience for Service Monitoring - Monitoring expertise: Demonstrated experience and proficiency in monitoring systems, tools, and processes. This includes the ability to monitor key metrics, analyze data, and identify trends or anomalies. - Candidates with 3+ years of relevant experience for Service Monitoring - Financial services background: A background in the financial services industry, particularly with an understanding of card services, is highly desirable. Familiarity with transaction processing systems, electronic Point of Sale (POS), and ATMs is an added advantage. - Attention to detail: Keen attention to detail is crucial for accurately monitoring service performance, detecting issues, and analyzing data. The ability to spot subtle anomalies and identify potential areas of improvement is essential. - Sense of urgency: A strong sense of urgency is necessary to respond promptly to alerts, escalate potential issues, and ensure timely resolution of problems. Reacting swiftly to maintain service availability is a key aspect of the role. - Communication skills: Excellent oral and written communication skills in English are vital. The ability to effectively convey information, collaborate with team members, and provide insights to clients is essential for success in the role. - Teamwork and autonomy: The capacity to work both independently and collaboratively within a team is important. Service Monitoring Analysts should be self-motivated and capable of managing their responsibilities while also collaborating effectively with colleagues. - Proficiency in office software: Experience with office software applications such as Word, Excel, email clients, and web browsers is necessary. These tools are used for data analysis, reporting, and communication purposes. - Passion for technology: Having a genuine passion for technology is an asset. It demonstrates a curiosity and willingness to stay updated with the latest monitoring tools, techniques, and industry trends.Work Location - At present, our organization follows a work-from-home (WFH) arrangement in accordance with our company policy. However, we also believe in the value of in-person collaboration and team building. Therefore, we hold team gatherings at our office on a quarterly basis.Shift Timing – Rotational Shift 7 AM – 3 PM, 3 PM – 11 PM, 11 PM – 7 AM
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Service Monitoring Analyst
3 weeks ago
Delhi, India Art Technology and Software Full timeJob SummaryService Monitoring Analysts play a key role in ensuring organization continues to exceed industry leading availability across all services (e.g. Transaction Processing, webservices).Key responsibilities include, but are not limited to: Continual monitoring of all key services (error rates, fluctuation in volumes and transaction accept/decline...
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Service Monitoring Analyst
4 days ago
Delhi, India Art Technology and Software Full timeService Monitoring Analysts play a key role in ensuring organization continues to exceed industry leading availability across all services (e.g. Transaction Processing, webservices).ResponsibilitiesContinual monitoring of all key services (error rates, fluctuation in volumes and transaction accept/decline rates, client connectivity, timeliness of reporting...
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Protective Monitoring Analyst
2 days ago
Delhi, India MAX Security Full timeCompany Profile:MAX is Global Risk Management organisation based out in Tel Aviv, Israel and its APAC HQ is based out of Mumbai. Led by veterans from Israeli Military Special Forces, Intelligence, Cyber and Secret Services we operate in 160 countries across the globe. We have capabilities in every continent across the world and carry the experience of 25 +...
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Protective Monitoring Analyst
18 hours ago
Delhi, India MAX Security Full timeCompany Profile:MAX is Global Risk Management organisation based out in Tel Aviv, Israel and its APAC HQ is based out of Mumbai. Led by veterans from Israeli Military Special Forces, Intelligence, Cyber and Secret Services we operate in 160 countries across the globe. We have capabilities in every continent across the world and carry the experience of 25 +...
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Centralized Monitoring Analyst
3 days ago
New Delhi, India iO Associates Full timePosition: Centralized Monitoring Analyst (12-month contract)Location: Remote - India-basedThe Company: A pioneering global pharmaceutical companyRole Overview:Join a leading organization recognized as a pioneer in the pharmaceutical industry, known for their innovative research and contributions to global healthcare. This remote position based in India...
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Service Desk Analyst
4 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole - Service Desk Analyst Years of Experience -2 to 5 years Location -PuneIT Service Desk Operations Atleast 3 years of experience handling Service Desk services. Fluency in English (Reading, Writing, Speaking) Understand and responds in Business Communications Good Managerial Skill Understanding and knowledge on IT Infrastructure. Work in any shift (24*7)...
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Service Desk Analyst
4 weeks ago
New Delhi, India Tata Consultancy Services Full timeYears of experience: 2-5 years Job Location: Pune/KochiMust-Have · Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7) Good-to-Have ·...
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Service Desk Analyst
1 week ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk Analyst Required Technical Skill Set: IT Service Desk Operations Desired Experience Range: 2 to 5 Yrs. Location of Requirement : Pune Mode of interview :Virtual Interview Desired Competencies (Technical/Behavioral Competency) Must-Have Atleast 2 years of experience handling Service Desk services. Fluency in English (Reading, Writing,...
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Service Desk Analyst
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole - Service Desk AnalystYears of Experience - 2 to 5 yearsLocation - Pune- IT Service Desk Operations - Atleast 3 years of experience handling Service Desk services. - Fluency in English (Reading, Writing, Speaking) - Understand and responds in Business Communications - Good Managerial Skill - Understanding and knowledge on IT Infrastructure. - Work in...
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Service Desk Analyst
7 days ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk AnalystRequired Technical Skill Set: IT Service Desk OperationsDesired Experience Range: 2 to 5 Yrs.Location of Requirement : PuneMode of interview :Virtual InterviewDesired Competencies (Technical/Behavioral Competency)Must-Have- Atleast 2 years of experience handling Service Desk services. - Fluency in English (Reading, Writing,...
