Area Customer Service Manager

2 days ago

Mumbai, Maharashtra, India Kotak Mahindra Bank Full time

Role: Area Customer Service Manager

Location: Mumbai

Leading a team of Approx. 7 Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan)

  • Address Service Request /Complaints including those created by channel partners for Affluent Customers and focus on getting it addressed as per defined TAT.
  • Close looping of Complaints and Detractor feedbacks end to end and incorporate changes for improvement.
  • Quality of Service Request and Resolution as given to customers to be monitored. Feedback and corrective action to be taken if any error noticed
  • Ensuring Team Strength in Place .Review Team's Performance each Month and provide feedbacks and support team to achieve their respective KRA's.
  • Ensure adequate training and certifications are completed for each staff member

Job Requirements:


  • •Believes in team work and identify and utilizes each team member's strength and knowledge for achievement of short and long term organization goals.
  • Taking ownership of customer issues and taking them to end to end resolution
  • Apply best practices and focus on areas of improvement
  • Focused towards achievement of teams and own KRAs
  • Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.
  • Proficiency in word and Excel/ppt preferred
  • MIS Tracking

  • Area customer service manager

    7 hours ago

    Mumbai, Maharashtra, India Kotak Mahindra Bank Full time

    Role: Area Customer Service Manager Location: Mumbai Leading a team of Approx. 7 Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan) Address Service Request /Complaints including those created by channel partners for Affluent Customers and focus on getting...

  • Area Customer Service Manager

    4 weeks ago

    Mumbai, Maharashtra, India Kotak Mahindra Bank Full time

    Role: Area Customer Service ManagerLocation: MumbaiLeading a team of Approx. 7 Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan)- Address Service Request /Complaints including those created by channel partners for Affluent Customers and focus on getting it...

  • Area Customer Service Manager

    4 days ago

    Mumbai, Maharashtra, India Kotak Mahindra Bank Full time

    Role: Area Customer Service ManagerLocation: MumbaiLeading a team of Approx. 7 Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan)Address Service Request /Complaints including those created by channel partners for Affluent Customers and focus on getting it...

  • Area Customer Service Manager

    2 weeks ago

    Mumbai, Maharashtra, India Kotak Mahindra Bank Full time

    Role: Area Customer Service Manager Location: Mumbai Leading a team of Approx. 7 Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan) Address Service Request /Complaints including those created by channel partners for Affluent Customers and focus on getting it...

  • Area Customer Service Manager

    6 days ago

    Mumbai, Maharashtra, India Kotak Mahindra Bank Full time

    Role: Area Customer Service ManagerLocation: MumbaiLeading a team of Approx. 7 Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan)Address Service Request /Complaints including those created by channel partners for Affluent Customers and focus on getting it...

  • Area Customer Service Operations Manager

    6 days ago

    Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Area Customer Service ManagerKey Responsibilities:Lead a team of customer service officers to address client requests and complaints for retail asset products.Address service requests, including those created by channel partners, and focus on timely resolution.Close looping of complaints and detractor feedbacks end-to-end and incorporate changes...

  • Area Services Manager

    3 weeks ago

    Mumbai, Maharashtra, India Assurant Full time

    Job DescriptionArea Services Manager, Assurant, IndiaThe purpose of the Area Service Manager is to drive effectiveness in relationship building, interactions and managing Service Network Partners (SNPs) within a geographic territory to ensure adequate capacity planning and achievement of operational KPIs and SLAs, per Assurant standards. These standards are...

  • Customer Relationship Manager

    2 days ago

    Mumbai, Maharashtra, India beBeeCustomer Service Full time ₹ 15,00,000 - ₹ 17,50,000

    About the JobAt Coats, we are a world leader in thread manufacturing and structural components for apparel and footwear. We also pioneer innovative performance materials that cater to various product needs.Our trusted clients across the globe rely on us to deliver crucial, inventive, and sustainable solutions. We offer value-added products including apparel,...

  • Area Sales Manager

    4 weeks ago

    Mumbai, Maharashtra, India MAITYS Full time

    Job DescriptionCompany DescriptionMAITYS, a unit of Nestcare Techserv Pvt. Ltd. operating under the brand name &aposMaity&aposs&apos, offers a comprehensive range of home care services. We cater to various needs from emergency response and post-hospital care to delivering market-fresh vegetables and finding repair services. Our aim is to ensure that elderly...

  • Area Development Manager

    2 days ago

    Mumbai, Maharashtra, India beBeeDevelopment Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Area Development Manager Job Description">Role Summary:This is a key leadership role responsible for leading and managing area teams to achieve operational excellence, sales growth, and customer satisfaction.Key Responsibilities:Develop and implement strategic plans to improve the performance, efficiency, and reach of educational centers within the...