Area Customer Service Operations Manager

3 days ago

Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Area Customer Service Manager

Key Responsibilities:

  • Lead a team of customer service officers to address client requests and complaints for retail asset products.
  • Address service requests, including those created by channel partners, and focus on timely resolution.
  • Close looping of complaints and detractor feedbacks end-to-end and incorporate changes for improvement.

Performance Metrics:

  1. Quality of service request and resolution as given to customers.
  2. Feedback and corrective action taken if any error noticed.
  3. Team performance reviewed each month with feedback and support provided to achieve KRAs.

Requirements:

  • Believes in teamwork and identifies and utilizes each team member's strength and knowledge for achievement of short and long-term organization goals.
  • Takes ownership of customer issues and resolves them end-to-end.
  • Applies best practices and focuses on areas of improvement.
  • Builds rapport and coordinates with internal stakeholders to ensure timely customer requests are addressed.

Preferred Skills:

  • Proficiency in word, Excel, and PowerPoint.
  • MIS tracking skills preferred.

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