Associate - Merchant Acquiring

3 weeks ago

New Delhi, India TriOptus Full time

Title: Associate-Merchant Operations Location: Remote Duration: 6 monthsJob Purpose The Merchant Operations Associate is responsible for ensuring accurate and timely data input for merchant setup and maintenance within the system. The role involves preparing daily financial entries related to merchant payments, refunds, recoveries, and settlements, as well as performing reconciliations for various GL accounts. The position also ensures timely tracking and updating of operational reports and handles merchant-related queries to support smooth operational functioning. Key Responsibilities / Key Result Areas Merchant Setup & Maintenance Process merchant setup requests with accuracy as per approved merchant setup forms. Execute merchant maintenance activities based on requests received from Relationship Managers (RMs) and merchants. Track and reprocess rejected transactions in a timely manner. Financial Operations Prepare daily financial vouchers for merchant settlements. Process fee reversals, debit/credit adjustments, and other financial entries accurately and within defined timelines. Update and maintain financial records in compliance with bank policies and regulatory guidelines. Prepare incentives for merchants and Relationship Managers. Reconciliation & Reporting Perform daily reconciliation of merchant payments, receivables, and payables. Maintain and update daily tracking files and operational reports. Ensure proper MIS reporting and analysis for management review. Query Handling Manage and respond to merchant queries promptly and professionally. Provide value-added support and advice to business units and related stakeholders to ensure timely resolution of operational issues. Operating Environment, Framework & Working Relationships Liaise with card networks (Visa, MasterCard), vendors, service providers, and industry associations regarding transaction processing issues and exception handling. Coordinate with internal teams—including Business Units, FRMU, Disputes, and MSU—on settlement-related matters. Operate within established bank policies, regulatory guidelines, and operational frameworks. Problem Solving Identify, escalate, and resolve issues related to merchant setup, settlement, reconciliation, and transaction exceptions. Provide analytical insights and recommendations to support business units and improve operational processes. Ensure timely troubleshooting of problems to maintain seamless merchant operations. Decision-Making Authority Make operational decisions within defined authority limits and based on experience. Exercise judgment in resolving merchant and settlement-related issues in line with established policies and procedures. Knowledge, Skills & Experience Good understanding of general banking operations with hands-on experience in merchant acquiring functions, including merchant setup, maintenance, and payments. 1–3 years of experience in the cards domain or multi-discipline banking environment. Strong knowledge of acquiring systems and related processes. Proficiency in MS Office applications, with strong MIS and data analysis skills. Excellent communication skills (both written and verbal) and strong interpersonal abilities. Strong analytical and problem-solving skills with attention to detail. Behavioral Competencies Customer-focused mindset Team collaboration Attention to accuracy and detail Time management and ability to work under pressure Proactive approach to problem-solving Professional communication and stakeholder management

  • Associate - Merchant Acquiring

    3 weeks ago

    Delhi, India TriOptus Full time

    Title: Associate-Merchant OperationsLocation: RemoteDuration: 6 monthsJob PurposeThe Merchant Operations Associate is responsible for ensuring accurate and timely data input for merchant setup and maintenance within the system. The role involves preparing daily financial entries related to merchant payments, refunds, recoveries, and settlements, as well as...

  • Associate - merchant acquiring

    3 weeks ago

    Delhi, India TriOptus Full time

    Title: Associate-Merchant OperationsLocation: RemoteDuration: 6 monthsJob PurposeThe Merchant Operations Associate is responsible for ensuring accurate and timely data input for merchant setup and maintenance within the system. The role involves preparing daily financial entries related to merchant payments, refunds, recoveries, and settlements, as well as...

  • Associate - Merchant Acquiring

    3 weeks ago

    Delhi, India TriOptus Full time

    Title: Associate-Merchant Operations Location: Remote Duration: 6 months Job Purpose The Merchant Operations Associate is responsible for ensuring accurate and timely data input for merchant setup and maintenance within the system. The role involves preparing daily financial entries related to merchant payments, refunds, recoveries, and settlements, as well...

  • Associate - Merchant Acquiring

    3 weeks ago

    Delhi, India TriOptus Full time

    Title: Associate-Merchant OperationsLocation: RemoteDuration: 6 monthsJob PurposeThe Merchant Operations Associate is responsible for ensuring accurate and timely data input for merchant setup and maintenance within the system. The role involves preparing daily financial entries related to merchant payments, refunds, recoveries, and settlements, as well as...

  • Associate - merchant acquiring

    3 weeks ago

    Delhi, India TriOptus Full time

    Title: Associate-Merchant OperationsLocation: RemoteDuration: 6 monthsJob PurposeThe Merchant Operations Associate is responsible for ensuring accurate and timely data input for merchant setup and maintenance within the system. The role involves preparing daily financial entries related to merchant payments, refunds, recoveries, and settlements, as well as...

  • Associate - Merchant Acquiring

    4 days ago

    Delhi, India TriOptus Full time

    Title: Associate-Merchant Operations Location: Remote Duration: 6 months Key Responsibilities: KYC & Documentation: Review and validate merchant KYC documents as per regulatory and internal guidelines. Ensure completeness and accuracy of documentation before onboarding. Screening & Compliance: Perform merchant screening against sanction lists, adverse media,...

  • Product Sales Manager Branch

    3 weeks ago

    Delhi, India Indusind Bank Full time

    Job Description A Product Sales Manager for Merchant Acquisition isresponsible for acquiring new merchants for payment solutions like POS terminals, managing the merchant portfolio, and driving business growth through a network of retail branches. Key duties include generating leads, onboarding merchants while ensuring regulatory compliance, managing...

  • Area Sales Manager

    3 weeks ago

    Delhi, Kolkata, India Indusind Bank Full time

    Job Description An Area Sales Manager for Merchant Acquisition is responsible for leading a team to acquire new merchants for services like Point of Sale (POS) terminals and payment solutions. Key duties include managing a sales team, generating leads through bank branches and referrals, overseeing the sourcing of new merchants, ensuring high sourcing...

  • Merchant Services-me Sales Officer

    2 weeks ago

    Delhi, India HDFC Bank Full time

    **Group Company**: HDFC Bank Limited **Designation**: Merchant Services-ME Sales Officer - SO (152_608_100161) **Office Location**: Kamal Cinema Delhi (Branch) **Position description**: Merchant Services-ME Sales Officer - SO **Primary Responsibilities**: - To achieve Merchant Acquiring product & Cross-sell targets as defined by management month on...

  • Senior Service Delivery Manager

    2 days ago

    New Delhi, India GBIT (Global Bridge InfoTech Inc) Full time

    We are looking for a Sr Delivery Manager to oversee and drive our Trust & Safety engagement with one of the world’s leading fintech clients.This role focuses on strengthening Seller Risk and Fraud Risk capabilities across Acquirers, Merchants, Marketplaces, Payment Facilitators, and digital commerce ecosystems.Responsibilities- Lead and contribute to...