CoWrks - Specialist - Community Engagement

2 weeks ago

Mumbai, India Cowrks Full time

Roles and Responsibilities COMMUNITY - Building a community environment thats conducive to collaboration - Organizing new member introduction brunches and mixers/socials - Working with local businesses in the vicinity to plan engagement events - Continuously measuring member satisfaction and strive to improve member satisfaction levels - Community team is the face of a center and hence ensuring that the front desk is always manned by a community team member. - Conceptualizing and executing Community Initiatives such as Events that help build relationships between members. - Introducing new members to our existing community of members. - Managing billing & check-ins/ check-outs for all members whose membership qualifies as Hourly or Day-Pass - Conducting CoWrks Center Tours for all potential new members - Attending to our members needs at all times and solve member issues - Managing the CoWrks membership waiting lists - Ensuring all members have enrolled on Cowrks App. - Proactively gathering data on members business objectives and identifying member services that could help other members achieve their objectives. - Supervising in-building events for compliance with house rules and escalating issues as they arise. OPERATIONS - Working with the CoWrks Operations teams to ensure operational efficiency and cleanliness of CoWrks spaces, buildings, IT infrastructure, back-of-house areas, etc. - Assisting Community Manager in building policies pertaining to Guest Registration, Security and Building Procedures. - Providing daily, weekly and monthly reports to the Community Manager - Liaise with our Facilities & IT Support teams to resolve member issues such as Printers, Telephones, etc. - Conceptualizing and rolling-out initiatives that promote CoWrks - Liaising with our Communications, Marketing & Technology teams to ensure that digital/email/print communications are conceptualized and go-live prior to events as per policy. - Implementing new initiatives, policies & processes to improve operational efficiency and create stronger, more engaged CoWrks communities and achieve a service rating of >95%. - Inspecting our CoWrks Center amenities & services daily. - When amenities or services need maintenance, raise Facilities Tickets through our ticketing platform. - Preparing center expense reports for review by the Community Development Council of CoWrks on a monthly basis. - Sending requirements for procurement to respective teams in a timely manner. SALES & MARKETING: - Limiting desk vacancies by ensuring operational efficiency through enhanced member experience - Working with CoWrks marketing team to ensure required visibility for your CoWrks location - Ensuring that each CoWrks community member lead is managed with utmost care and in line with the CoWrks Sales Process - Focusing on driving auxiliary revenue streams including meeting rooms, day passes, virtual office, event spaces, etc. - Conducting/Arranging walkthroughs and co-ordinate with Sales Team. - Conducting research on potential members and develop tailored marketing strategies and materials based on such research. - Work with the marketing team of CoWrks to develop targeted marketing strategies. - Operating within the framework set by CoWrks and be a flag bearer of CoWrks values and ethos. - Promoting members offerings across Cowrks (DMS, print, Connect app etc (ref:iimjobs.com)

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