Executive / Senior Executive - Experience

4 days ago

Mumbai Maharashtra India, Maharashtra COWRKS Full time

Roles and ResponsibilitiesCOMMUNITYBuilding a community environment that’s conducive to collaborationOrganizing new member introduction brunches and mixers/socialsWorking with local businesses in the vicinity to plan engagement eventsContinuously measuring member satisfaction and strive to improve member satisfaction levelsCommunity team is the face of a center and hence ensuring that the front desk is always manned by a community team member.Conceptualizing and executing Community Initiatives such as Events that help build relationships between members.Introducing new members to our existing community of members.Managing billing & check-ins/ check-outs for all members whose membership qualifies as Hourly or Day-PassConducting CoWrks Center Tours for all potential new membersAttending to our members needs at all times and solve member issuesManaging the CoWrks membership waiting listsEnsuring all members have enrolled on Cowrks App.Proactively gathering data on members’ business objectives and identifying member services that could help other members achieve their objectives.Supervising in-building events for compliance with house rules and escalating issues as they arise.OPERATIONSWorking with the CoWrks Operations teams to ensure operational efficiency and cleanliness of CoWrks spaces, buildings, IT infrastructure, back-of-house areas, etc.Assisting Community Manager in building policies pertaining to Guest Registration, Security and Building Procedures.Providing daily, weekly and monthly reports to the Community ManagerLiaise with our Facilities & IT Support teams to resolve member issues such as Printers, Telephones, etc.Conceptualizing and rolling-out initiatives that promote CoWrksLiaising with our Communications, Marketing & Technology teams to ensure that digital/email/print communications are conceptualized and go-live prior to events as per policy.Implementing new initiatives, policies & processes to improve operational efficiency and create stronger, more engaged CoWrks communities and achieve a service rating of >95%.Inspecting our CoWrks Center amenities & services daily. When amenities or services need maintenance, raise Facilities Tickets through our ticketing platform.Preparing center expense reports for review by the Community Development Council of CoWrks on a monthly basis.Sending requirements for procurement to respective teams in a timely manner.SALES & MARKETINGLimiting desk vacancies by ensuring operational efficiency through enhanced member experienceWorking with CoWrks marketing team to ensure required visibility for your CoWrks locationEnsuring that each CoWrks community member lead is managed with utmost care and in line with the CoWrks Sales ProcessFocusing on driving auxiliary revenue streams including meeting rooms, day passes, virtual office, event spaces, etc.Conducting/Arranging walkthroughs and co-ordinate with Sales Team.Conducting research on potential members and develop tailored marketing strategies and materials based on such research. Work with the marketing team of CoWrks to develop targeted marketing strategies.Operating within the framework set by CoWrks and be a flag bearer of CoWrks values and ethos.Promoting members offerings across Cowrks (DMS, print, Connect app etc.)Preferred qualificationsExperience: 2+ YearsQualification: Bachelor Degree

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