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4 weeks ago
Job Title : Head - Production & Application Support (Banking Domain)Location : ChennaiExperience : 20+ yearsLead enterprise-wide production & application support across CBS, CRM, Payments, and Digital Banking systems. Looking for a senior leader with deep banking application expertise (23 domains) to drive stability, governance, and transformation.Job Descriptionc:We are seeking a seasoned Head Production & Application Support to lead and manage the banks enterprise-wide production support and application support functions. The role requires deep expertise in banking applications across assets, liabilities, and channels, with proven leadership in managing large, business-critical technology environments.The ideal candidate will have a strong background in Core Banking Systems (CBS), CRM, Payments Channels, and Internet / Mobile Banking (IBMB), with hands-on understanding of at least 23 such applications.Key Responsibilities :- Provide strategic leadership for the production and application support team, ensuring stability, performance, and availability of all critical banking applications.- Oversee day-to-day support of applications including CBS, CRM, Payment channels, and IBMB systems.- Ensure incident, problem, and change management processes are effectively implemented.- Drive root cause analysis (RCA), resolution, and continuous improvement initiatives.- Collaborate with business stakeholders to align technology support with business needs.- Define SLAs, KPIs, and governance frameworks for application support operations.- Manage vendor relationships (CBS, CRM, Payment solution providers) to ensure timely delivery and escalations.- Lead a large cross-functional support team, mentoring managers and SMEs.- Ensure compliance with audit, risk, and regulatory requirements for production systems.- Drive automation, monitoring, and modernization of application support practices.Required Skills & Experience :- 20+ years of IT experience, with at least 10 years in leadership roles managing production/application support in the banking domain.- Strong knowledge of banking applications across assets & liabilities (CBS, CRM, Payment Channels, IBMB).- Hands-on expertise in at least 23 banking applications.- Proven leadership of large production support organizations (100+ members across L1, L2, L3 support).- Experience in incident & problem management, ITIL practices, and large-scale operations.- Strong stakeholder management, communication, and vendor management skills.- Ability to drive strategic transformation in application support (automation, monitoring, DevOps integration).Good to Have :- Certification in ITIL / Service Management.- Experience in cloud migration and modern banking technology platforms.- Exposure to regulatory audits, risk & compliance in BFSI sector. (ref:hirist.tech)
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