Head - Production & Application Support

3 weeks ago

Chennai, India Pravi HR Advisory Full time

Job Title : Head - Production & Application Support (Banking Domain)

Location : Chennai

Experience : 20+ years


Lead enterprise-wide production & application support across CBS, CRM, Payments, and Digital Banking systems. Looking for a senior leader with deep banking application expertise (23 domains) to drive stability, governance, and transformation.

Job Descriptionc:

We are seeking a seasoned Head Production & Application Support to lead and manage the banks enterprise-wide production support and application support functions. The role requires deep expertise in banking applications across assets, liabilities, and channels, with proven leadership in managing large, business-critical technology environments.

The ideal candidate will have a strong background in Core Banking Systems (CBS), CRM, Payments Channels, and Internet / Mobile Banking (IBMB), with hands-on understanding of at least 23 such applications.

Key Responsibilities :

- Provide strategic leadership for the production and application support team, ensuring stability, performance, and availability of all critical banking applications.

- Oversee day-to-day support of applications including CBS, CRM, Payment channels, and IBMB systems.

- Ensure incident, problem, and change management processes are effectively implemented.

- Drive root cause analysis (RCA), resolution, and continuous improvement initiatives.

- Collaborate with business stakeholders to align technology support with business needs.

- Define SLAs, KPIs, and governance frameworks for application support operations.

- Manage vendor relationships (CBS, CRM, Payment solution providers) to ensure timely delivery and escalations.

- Lead a large cross-functional support team, mentoring managers and SMEs.

- Ensure compliance with audit, risk, and regulatory requirements for production systems.

- Drive automation, monitoring, and modernization of application support practices.

Required Skills & Experience :

- 20+ years of IT experience, with at least 10 years in leadership roles managing production/application support in the banking domain.

- Strong knowledge of banking applications across assets & liabilities (CBS, CRM, Payment Channels, IBMB).

- Hands-on expertise in at least 23 banking applications.

- Proven leadership of large production support organizations (100+ members across L1, L2, L3 support).

- Experience in incident & problem management, ITIL practices, and large-scale operations.

- Strong stakeholder management, communication, and vendor management skills.

- Ability to drive strategic transformation in application support (automation, monitoring, DevOps integration).

Good to Have :

- Certification in ITIL / Service Management.

- Experience in cloud migration and modern banking technology platforms.

- Exposure to regulatory audits, risk & compliance in BFSI sector.


(ref:hirist.tech)

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