Training Manager

1 month ago

Gurugram, India Ferns N petals Full time

Training Program Development:

  • Design and develop training programs that address the specific needs of retail staff at various levels, including sales associates, supervisors, and managers.
  • Collaborate with subject matter experts to ensure training materials are accurate, relevant, and up-to-date.
  • Utilize a variety of training methods and techniques, such as classroom training, e-learning, on-the-job training, and simulations, to enhance learning outcomes.

Training Delivery:

  • Conduct engaging and interactive training sessions for retail staff, both in-person and virtually, ensuring all learning objectives are met.
  • Adapt training delivery methods to accommodate different learning styles and preferences.
  • Provide ongoing coaching and support to retail staff to reinforce learning and promote skill development.

Performance Evaluation:

  • Implement mechanisms to assess the effectiveness of training programs, such as post-training evaluations, skills assessments, and performance metrics.
  • Analyze training data to identify areas for improvement and make recommendations for program enhancements.
  • Work closely with retail managers to address performance gaps and develop targeted training interventions.

New Hire Onboarding:

  • Develop and deliver comprehensive onboarding programs for new retail hires, ensuring they are equipped with the knowledge and skills needed to excel in their roles.
  • Collaborate with HR to integrate onboarding activities with broader organizational orientation processes.

Compliance and Policy Adherence:

  • Ensure that all training programs adhere to company policies, procedures, and compliance requirements.
  • Stay informed about changes in regulations and industry best practices related to retail operations and integrate relevant updates into training materials.

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