Senior Manager- Training

1 week ago

Gurugram, India Delhivery Full time

The role will lead and oversee the operations-related training for different functions – First Mile, MidMile, Last Mile, FTL Operations, LTL Operations. The core focus will be on performance-related metrics training, job role-related scheduled curriculum training, and induction training. The role also demands superior analytics acumen to identify areas/facilities that require extra emphasis on training. The Manager Training will research, design, develop, deliver, and evaluate training initiatives that promote people capabilities throughout the organization. This role also monitors the effective rollout of training via 300+Ops Coaches in the network.


The role will involve traveling to and provide training min. 12 days a month to Warehouse/Distribution center.


1. Lead the training team of Delhivery Academy by ensuring all the trainers achieve the KPIs set by

the organization

2. Plans and coordinates all onsite and virtual training activities of the Ops staff (frontline to middle-management) to include resource, calendar and venue coordination, facilitator preparation,

material preparation and/or other logistics-related items. Ensures training records are maintained

3. Designs and delivers training - both face-to-face and virtual training within time and budget

constraints. Working with stakeholders and subject matter experts (SME's) to make the training

more relevant to the business objective

4. Monitors and evaluates training programs effectiveness, success, and outcome periodically

improve the performance of Ops facilities – First Mile, Middle Mile, Last Mile, Returns, FTL Ops,

LTL Ops, Fulfillment Ops

6. Manages and oversees the learning management system (LMS) learning experience; analyzes

learner performance and engagement. Work with the team to enact any needed improvements or

changes needed

7. Conduct effective induction and orientation sessions for Senior Management.

8. Communicate with key stakeholders to obtain knowledge and understanding of business needs

and operations.

9. Other duties and responsibilities as determined by Head of Delhivery Academy

10. Travel extensively (PAN India) to various Delhivery facilities as and when required

Interactions with Internal and External Stakeholders -


This role will interact with both internal and external groups. Responsibilities are multi-faceted, working with Ops Functional and Regional Heads, Academy Content Team, Control Tower Team, Tech & DataTeams, third-party e-Learning Platform providers, National Skill Development Council etc.


Education & Work Experience -

1. MBA preferred (Basic Education level – Bachelor’s Degree)

2. 4 to 5+ years of experience in a training role with experience in a Supply chain/Logistics Company

3. Certificates in the Training domain preferred

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