Astria - Senior Technical Writer
1 month ago
Company Description :
Astria is a full-service Product Engineering and Quality Assurance partner located in Bengaluru. With a focus on modern, creative, and inventive SaaS, Mobile, and On-premises solutions, Astria is known for its collaborative and diverse team.
The company consists of experienced professionals with a strong reputation, certified experts with an average of 10 years of experience, and a combination of gearheads fiercely loyal to excellence and young enthusiasts always ready to tackle any challenge.
Role Description :
- This is a full-time on-site role for a Technical Writer at Astria Digital.
- The Technical Writer will be responsible for day-to-day tasks related to technical communication, technical documentation, technical writing, documentation, and creating manuals.
Responsibilities :
- Document current system workflows, business processes, and functionality.
- Work with the project team and interface with clients and stakeholders to gather functional requirements for system changes and enhancements.
- Document new system requirements for the development team by means of use cases, requirements traceability matrices, process flow diagrams, etc.
- Work with the development team to verify current and new requirements with stakeholders.
- Provide direct customer support which involves issue analysis and resolution within the specified SLAs.
- Support testing and deployment activities.
- Create and maintain software and system support documentation such as User Manuals and User Guides.
Requirements :
- Education : BTech, BSC computer Science, BCA or any other IT stream.
- 10 Years of Relevant experince as Business Analyst or Technical Writer.
- Excellent communication (oral and written) and interpersonal skills.
- Strong requirements analysis skills.
- Strong knowledge of Microsoft Office applications - Word, Excel, PowerPoint, Devops.
- Experience with project management tools such as Azure and JIRA.
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