Astria - Senior Technical Writer

2 weeks ago


Bengaluru, Karnataka, India Astria Digital Pvt Full time

Company Description :
Astria is a full-service Product Engineering and Quality Assurance partner located in Bengaluru.

With a focus on modern, creative, and inventive SaaS, Mobile, and On-premises solutions, Astria is known for its collaborative and diverse team.

The company consists of experienced professionals with a strong reputation, certified experts with an average of 10 years of experience, and a combination of gearheads fiercely loyal to excellence and young enthusiasts always ready to tackle any challenge.


Role Description :

  • This is a fulltime onsite role for a Technical Writer at Astria Digital.
  • The Technical Writer will be responsible for daytoday tasks related to technical communication, technical documentation, technical writing, documentation, and creating manuals.

Responsibilities :

  • Document current system workflows, business processes, and functionality.
  • Work with the project team and interface with clients and stakeholders to gather functional requirements for system changes and enhancements.
  • Document new system requirements for the development team by means of use cases, requirements traceability matrices, process flow diagrams, etc.
  • Work with the development team to verify current and new requirements with stakeholders.
  • Provide direct customer support which involves issue analysis and resolution within the specified SLAs.
  • Support testing and deployment activities.
  • Create and maintain software and system support documentation such as User Manuals and User Guides.

Requirements :

  • Education : BTech, BSC computer Science, BCA or any other IT stream.
  • 10 Years of Relevant experince as Business Analyst or Technical Writer.
  • Excellent communication (oral and written) and interpersonal skills.
  • Strong requirements analysis skills.
  • Strong knowledge of Microsoft Office applications
  • Word, Excel, PowerPoint, Devops.
  • Experience with project management tools such as Azure and JIRA.
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