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Zeno Health
2 months ago
Job Overview:
- This role for Program Manager - New Launches and Ops Excellence will be responsible for planning, coordinating, and executing the successful opening of new retail stores.
- This role ensures that all aspects of the store opening process-from pre-launch planning through post-opening support-are handled efficiently and align with company standards.
- The person will also be responsible for overseeing the day-to-day operational processes adherence and tracking ops efficiency of multiple retail stores, ensuring that all locations adhere to company SOPs and deliver exceptional customer experiences.
- The ideal candidate will have strong project management skills, experience in retail operations, and the ability to collaborate cross-functionally to ensure the seamless launch of new stores.
Key Planning:
- Develop and execute a comprehensive store opening plan and timeline.
- Coordinate with internal teams (HR, merchandising, marketing, IT, and logistics) to ensure all deliverables for the new store launch are met on time.
- Liaise with construction and design teams to ensure the store build-out stays on schedule.
- Plan and manage inventory deliveries to ensure products are available for the store launch.
- Oversee recruitment and training of new store staff in collaboration with the HR and Training teams.
Launch Execution:
- Lead the on-the-ground efforts during the store opening, ensuring smooth day-to-day operations.
- Ensure the store meets all operational standards, including merchandising, visual presentation, staffing, and customer service.
- Implement marketing and promotional activities designed to drive traffic and sales during the launch period.
- Serve as the primary point of contact between the store and corporate offices during the launch process.
Post-Launch Support:
- Provide ongoing support to the new store for the first 90 days to ensure stability and growth.
- Work with store management to monitor performance metrics, including sales, staff efficiency, and customer feedback.
- Conduct post-launch reviews and gather insights to improve future store openings.
Process Improvement:
- Identify areas for process optimization within store operations and implement strategies to increase efficiency and reduce costs.
- Drive initiatives for continuous improvement in store operations and customer service delivery.
- Use data and analytics to make informed decisions about staffing, inventory, and sales strategies.
- Coordinate with merchandising teams to ensure stores are stocked with the right products and follow visual merchandising guidelines.
Store Operations Management:
- Ensure smooth and consistent operations across all assigned stores, with a focus on improving process adherence, executions across multiples stores to ensure uniformity
- Conduct regular store visits to assess operational performance and compliance with company policies.
- Monitor and analyze store performance metrics (e.g., sales, customer satisfaction, and productivity) and implement action plans for improvement.
- Ensure and execute product placement in line with merchandising strategies.
- Ensure stores comply with health, safety and FDA regulations, and maintain a clean, organized, and safe shopping environment.
Required Skill Sets:
- Bachelor's degree or MBA
- 2-3+ years of experience in retail operations, project management, or store management.
- Strong project management skills with the ability to manage multiple tasks and deadlines.
- Excellent leadership and communication skills, capable of leading cross-functional teams.
- In-depth understanding of day-to-day retail operations, including inventory management, merchandising, and customer service.
- Highly organized with strong attention to detail.
- Ability to travel to store locations as needed.
