SaaSMonk - Manager - Customer Success & Delivery

1 week ago

Gurugram, India SalesMonk.ai Full time

SalesMonk.ai - Program Manager (Client Success and Delivery)

Location: Gurgaon, India (in-office)

Focus: US-facing B2B clients

About SalesMonk.ai

SalesMonk.ai is reimagining how companies generate revenue, building the most comprehensive AI Agentic GTM platform, designed to act as a revenue co-pilot for account executives and marketing leaders. Instead of relying on large SDR teams, our AI-driven workflows help companies turn events, outbound, inbound and account growth into a predictable pipeline at a fraction of the cost.

We are led by a seasoned founder Tanuj - who previously exited his SaaS startup to Flipkart. Our co-founders are serial entrepreneurs with deep experience in SaaS, services and growth. The team is Tier-1 folks, ex-founders, ex-Amazon, and young, high-energy problem-solvers.

The Role:

- We are looking for a Program Manager to own delivery and client outcomes for our US-based customers.

- You will be the single point of accountability for onboarding, delivery, communication, risk management and retention.

- This is a hands-on management role with direct client-facing responsibility and strong program management rigour. ( the SPOC between the company, the client and the our service partner)

What You'll Do:

- Lead onboarding and discovery for new clients, translating needs into delivery requirements

- Act as the primary contact point of the Company for both the Clients and the Partners - for reviews, expectation setting, project tracking and escalations.

- Build and manage project plans, timelines, risk registers and weekly delivery cadence

- Oversee delivery/project execution and quality (with support from a junior Ops resource)

- Coordinate with Partners (Sales experts/GTM Engineers) and service providers to ensure smooth delivery

- Drive retention, renewals and identify upsell opportunities across accounts

What We're Looking For:

- 3+ years with Customer Success / Delivery experience for US-facing B2B SaaS or comparable consulting + operations roles

- Experience in sales service delivery or sales engagement (sales, post-sales, marketing, revops, demand gen services)

- Strong project management and process orientation (PMO experience is a plus) with prior client management experience, especially in sales-related services

- Data-driven: Comfortable with dashboards, metrics, and reporting

- Prior project management, client relations experience in early-stage SaaS companies is key

- Experience with sales/marketing tools is a strong advantage (e.g., Outreach, SalesLoft, HubSpot, etc.)

Why Join Us:

Work directly with seasoned founders and ex-founders who have built and scaled successful startups

Exposure to cutting-edge AI and agentic automation in GTM. You'll help define how revenue growth is done in the future.

Be part of a Tier-1 team

Opportunity to grow fast as we scale ARR and expand globally

(ref:iimjobs.com)

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