Desktop Support Engineer
1 week ago
Desktop support engineers, also known as IT support technicians or help desk technicians,
are IT professionals who provide technical assistance to computer users within an
organization. They troubleshoot software and hardware issues to ensure computer
systems, mobile devices, and networks operate properly.
Corporate IT functions as an enabling organization to the WD Engineering organization and
other Corporate functions.
Experience 2-3 years worked in companies in similar capacity. Ready to work Mon-Friday
(8AM-5PM) at the Bangalore site oOice primarily.
Typical Responsibilities
• Providing email, remote, and in-person support to troubleshoot various technical
problems
• Installing and configuring computer hardware, software, peripherals, and
networking equipment
• Resolving issues with internet connectivity, printers, scanners, phones, and other
equipment
• Performing troubleshooting to diagnose system failures and identifying root causes
• Managing technology inventory and placing orders for equipment
• Escalating complex issues to the appropriate teams if unable to resolve them
independently
• Providing new system orientation and training to end users
• Documenting technical issues and solutions in the ServiceNow ticketing system
• Pull reports from the SNOW ticketing tool and analyze data
Provide Technical Support
The primary role of a desktop support engineer is to provide help desk support to users
within the organization who are having problems with their IT equipment or systems. This
includes:
• Receiving requests via direct walk-in email, chat, or ticketing systems
• Asking questions to properly diagnose reported issues
• Resolving common problems like network connectivity, password reset, email
access, printer jamming, etc.
• Tracking issues from initial report to final resolution
2. Troubleshoot Issues
When users experience more complex system failures, desktop support engineers leverage
their technical expertise to troubleshoot and determine root causes. This involves:
• Investigating error messages
• Reviewing system and application logs
• Testing software and hardware to pinpoint faulty component(s)
• Escalating to a specialized team if unable to diagnose
• Documenting details to share with engineering/development teams
3. Install & Configure Systems
Desktop support techs handle a variety of installation, configuration and maintenance
tasks to optimize computer systems throughout the organization, including:
• Formatting, partitioning and imaging hard drives
• Upgrading or replacing hardware components like memory, network cards, video
cards
• Installing operating systems, software drivers and applications
• Setting up new devices, printers, scanners, etc.
• Configuring system settings, security tools, VPN access etc.
• Performing preventative maintenance activities
4. Provide Orientation & Training
With their specialized expertise, desktop support technicians frequently hold orientation
workshops and provide informal assistance to teach users about utilizing technologies
eOectively, including:
• Demoing how to use devices, operating systems, software, printers etc.
• Developing training materials and quick-start guides
• Conducting one-on-one and group training sessions
• Answering usage questions
• Ensuring users optimize and properly handle equipment
5. Manage Inventory & Purchase Equipment
Desktop support techs also handle inventory management and equipment procurement
for their organizations. Their responsibilities related to this include:
• Tracking computers, devices, peripherals, components assigned to resources in the
region supported and updated in the organizational asset management inventory
tool.
• Identifying needs for additional supplies and hardware
• Researching products and vendors to find optimal solutions
• Coordinating with WD IT leaders on purchases need to support the user base of the
region and manage Just in time inventory.
• Installing and retiring equipment according to refresh cycles
Skills Needed for Desktop Support Engineers
In order to handle such a wide variety of critical responsibilities - providing tech support,
troubleshooting complex issues, configuring systems, training users, and managing
inventory - desktop support engineers need a diverse set of technical and interpersonal
skills.
Technical Skills
• Operating Systems: Extensive knowledge of operating systems like Windows,
macOS , SCCM, JAMF, Tanium.
• Hardware: Understanding of computer components, mobile devices, printers,
networks
• Software: Familiarity with productivity software, collaboration tools, security
programs, etc.
• Diagnostics: Ability to review logs, run monitoring tools, conduct testing to pinpoint
issues
• Scripting: Write scripts to automate tasks using languages like PowerShell
• Networking Concepts: Solid grasp of how LANs, WANs, Wi-Fi, VPNs etc. function
• MDM : Mobile Device management tool
Interpersonal Skills
• Communication Skills: Ability to interact with users clearly, politely and patiently
• Collaboration: Work with team members to solve issues and implement
improvements
• Training Abilities: Skills to educate non-technical users on utilizing technology
• Documentation: Note details clearly for future reference
• Time Management: Prioritize and handle high volumes of support requests
• Problem Solving: Apply logical thinking to tackle technical challenges
Pursuing a career as a desktop support engineer as a seasoned professional, to provide
exceptional service:
1. Listen carefully to each user's description of issues to grasp the full context.
2. Ask targeted questions to probe for details that aid diagnosis.
3. Set proper expectations for issue resolution timelines.
4. Communicate progress frequently if troubleshooting complex problems.
5. Suggest workarounds to minimize user downtime when possible.
6. Follow-up afterwards to ensure the original problem was fully addressed.
7. Log details about issues to share knowledge with the team.
8. Use clear language tailored to non-technical audiences when assisting users and
VIPs both verbal and written.
9. Customize instructions to match individual user skill levels.
10. Survey users results to identify improvements for support services for poor scores.
-
Desktop Support Engineer
4 weeks ago
Bengaluru, Karnataka, India Microland Full timeJob SummaryAs a Desktop Support Engineer at Microland, you will be responsible for providing technical support to our organization's IT systems, ensuring high uptime and efficient operation. Your primary focus will be on troubleshooting and resolving technical issues related to desktop computers, hardware, and software.Key ResponsibilitiesProvide technical...
-
Desktop Support Engineers
1 month ago
Bengaluru, India Techminds IT Solutions Full timeCompany OverviewTechminds IT Solutions is a leading IT services provider and systems integrator with a focus on startups and innovation. We offer consulting, software development, infrastructure solutions, and system integration services to ensure business growth. we are committed to delivering high-quality IT solutions to our clients.Job OverviewWe are...
-
Desktop Support Engineer
6 months ago
Bengaluru, India @ Six Sigma Full timeJob Details Organisation Name Tata Consultancy Services About Organisation CMM Level 5 Company Requirement Type Permanent Job Title Desktop Support Engineer Job Level Middle Management Job Description No. of Openings 3 Job Domain ITIS Experience - Minimum - Maximum Support Engineer Expected Date Of Joining 2023-11-16 Joining Time 15 Days Salary 35000...
-
Desktop Support Engineer
1 month ago
Bengaluru, India Quess Corp Limited Full timeCareer Level 12Salary Max 26000 Ctc.Location - BangaloreSkill Desktop Support EngineerShift RotationalWFO Yes Job Description Skill: Desktop ManagementRoles & Responsibilities: Need to support for technical troubleshooting, change requests, and incident management for the customer's Microsoft Managed Desktop environment.Joining Date: Immediate basis...
-
Desktop Support Engineer
1 week ago
Bengaluru, India TechnoSphere, Inc. Full timeDesktop support engineers, also known as IT support technicians or help desk technicians,are IT professionals who provide technical assistance to computer users within anorganization. They troubleshoot software and hardware issues to ensure computersystems, mobile devices, and networks operate properly.Corporate IT functions as an enabling organization to...
-
IT Support Engineer
1 month ago
Bengaluru, Karnataka, India Microland Full timeJob Summary: We are seeking a skilled IT Support Engineer - Desktop Services to join our team at Microland. As a Desktop Support Specialist, you will be responsible for providing technical support to our clients' IT systems, ensuring high uptime and efficient operation. Your primary focus will be on desktop engineering, including assembling and installing...
-
Desktop Support Engineer
1 week ago
Bengaluru, India TechnoSphere, Inc. Full timeDesktop support engineers, also known as IT support technicians or help desk technicians,are IT professionals who provide technical assistance to computer users within anorganization. They troubleshoot software and hardware issues to ensure computersystems, mobile devices, and networks operate properly.Corporate IT functions as an enabling organization to...
-
Desktop Support Engineer
1 week ago
Bengaluru, India TechnoSphere, Inc. Full timeDesktop support engineers, also known as IT support technicians or help desk technicians, are IT professionals who provide technical assistance to computer users within an organization. They troubleshoot software and hardware issues to ensure computer systems, mobile devices, and networks operate properly. Corporate IT functions as an enabling organization...
-
Desktop Support Engineer
1 month ago
Bengaluru, India GeekLurn Full timeWe are looking for a Desktop Support Engineer to to provide technical assistance to our team. You will help install, upgrade and troubleshoot hardware and software systems.If youre computer-savvy and enjoy supporting end users, wed like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear...
-
Desktop Support Engineer
1 month ago
Bengaluru, India Talent Hunt 4u Full timeProfile: Desktop Support EngineerExperience: 06 months and aboveLocation: BangaloreNotice Period: Preferred immediate joinersNote: Candidates must have Excellent Kannada & communication skills.JOB Descriptions:1. Candidate should have experience in the installation & configuring Desktops, Application, Network related issue .2. Should have strong knowledge in...
-
Desktop Support Specialist
4 weeks ago
Bengaluru, Karnataka, India Techminds IT Solutions Full timeAbout Techminds IT SolutionsWe strive to be a leading IT services provider and systems integrator with a focus on innovation. Our aim is to deliver high-quality IT solutions to our clients, ensuring business growth and success.Job OverviewWe are seeking a skilled and experienced Desktop Support Engineer to join our team. As a Desktop Support Engineer, you...
-
Desktop Support Specialist
1 month ago
Bengaluru, Karnataka, India Techminds IT Solutions Full timeCompany OverviewTechminds IT Solutions is a renowned IT services provider and systems integrator with a focus on innovation and client satisfaction. We offer consulting, software development, infrastructure solutions, and system integration services to drive business growth and success.Job OverviewWe are seeking a skilled and experienced Desktop Support...
-
Desktop Support Engineer
3 weeks ago
Bengaluru, India Preqin Full timeReporting to the Lead Desktop Support Engineer - Engineering - IT, the role of the IT Desktop Support Engineer is to provide local IT support and administration to the Preqin staff based in the Bangalore Preqin office and remote support to Preqin staff in the other offices in the other region if needed. Department ...
-
Desktop Support
6 months ago
Bengaluru, India Photon Full timeActive Directory Services/Citrix /VMware - L2 Support Sophos/MSD/CrowdStrike Deployment and maintenance Handling the Manage Engine and vulnerable Patches and updating Critical Patches. Monitoring Threads Malware & EndPoint Incidents. Handled OS Ticket Tool Infra Support Tickets Managing AD and Troubleshooting Domain issues Handling the Software and Hardware...
-
Desktop Support Engineer-l2
6 months ago
Bengaluru, India Futuresoft Solutions Pvt Limited Full time**Title**: Desktop Support **Level**: L2 **Job summary**: To provide Second level & Escalation support on Desktop, OS and hardware adhering to SLA defined. **Job tasks & responsibilities**: Monitoring & assigning calls to L1 engineers. Installation and configuration of Client OS physically on client machine or using any third party tool. Perform Desktop...
-
Desktop Support Engineer
1 month ago
Bengaluru, India Sanctum Technologies Full timeExp: 0-3 years; Requirement Details. Job Description The Desktop Support Specialist images, installs, configures, supports, monitors, tests, and troubleshoots hardware and software problems pertaining to windows and Mac based systems. The position recommends and schedules repairs and provide end users support for all LAN- based applications. He/she installs...
-
Desktop Support Specialist
4 weeks ago
Bengaluru, Karnataka, India Capgemini Full timeJob RequirementsProven experience in desktop support engineering, technical support, or a similar role is required. Strong hands-on experience with Windows environments is essential.The ideal candidate will have the ability to multitask and resolve complex incidents related to OneDrive, Google Drive, SSO, O365, printers, and end-user issues. They will also...
-
"Desktop Support Specialist"
4 weeks ago
Bengaluru, Karnataka, India Zycus Full timeJob Title: Desktop Support SpecialistAbout the Role:Zycus is seeking a skilled Desktop Support Specialist to join its internal IT team. As a key member of the team, you will be responsible for providing technical support to employees across the organization.Key Responsibilities:* Install, configure, and troubleshoot desktop computers, laptops, printers, and...
-
Desktop Support Specialist
4 weeks ago
Bengaluru, Karnataka, India Talent Hunt 4u Full time{"Job Requirements": "At Talent Hunt 4u, we are seeking a skilled Desktop Support Engineer to join our team.", "Key Responsibilities": "Installation and configuration of desktops, applications, and network-related issues.Strong knowledge in Windows Registry.Configuration and troubleshooting of Outlook/MS-Outlook and MS Office/other applications.Excellent...
-
Desktop Support Specialist
1 month ago
Bengaluru, Karnataka, India Talent Hunt 4u Full time**Job Description:** Desktop Support EngineerKey Responsibilities:1. Install and configure desktops, applications, and resolve network-related issues.2. Demonstrate strong knowledge in Windows Registry.3. Configure and troubleshoot Outlook, MS-Outlook, and other applications.4. Troubleshoot desktop/laptop, printer, and software issues.5. Resolve...