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Customer Relationship Management Specialist
2 weeks ago
Job Description: Customer Relationship Management (CRM) Specialist with Excellent English Communication Skills
Position Title: CRM Specialist
Department: Customer Relations/Marketing
Location: Hyderabad
Job Summary:
We are looking for a CRM Specialist with excellent English communication skills to join our team. The ideal candidate will manage customer interactions, utilize CRM software to enhance customer experience, and support our sales and marketing initiatives. Strong communication skills and a deep understanding of CRM systems are essential for this role.
Key Responsibilities:
- Manage and optimize the company's CRM system to ensure effective customer relationship management.
- Develop and execute CRM strategies to improve customer engagement and retention.
- Monitor and analyze customer data to identify trends and opportunities for improvement.
- Collaborate with sales, marketing, and customer service teams to enhance customer experience.
- Create and manage email marketing campaigns, ensuring content is engaging and relevant.
- Handle customer inquiries and resolve issues promptly and effectively.
- Maintain accurate and up-to-date customer records in the CRM system.
- Generate reports on customer insights, campaign performance, and other key metrics.
- Train and support staff on CRM best practices and usage.
Qualifications:
- Bachelor’s degree in Marketing, Business Administration, or a related field.
- Proven experience as a CRM Specialist or similar role.
- Excellent English communication skills, both written and verbal.
- Proficiency in using CRM software (e.g., Salesforce, HubSpot, Zoho CRM).
- Strong analytical skills and the ability to interpret customer data.
- Detail-oriented with excellent organizational and multitasking abilities.
- Strong problem-solving skills and a customer-centric mindset.
- Ability to work collaboratively in a team environment
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