Customer Relationship Executive

2 weeks ago


Hyderabad, India City One Tourism & Travel LLC Full time

Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.
- Knowing your competition and strategizing accordingly.
- Answer calls and route it to the appropriate department / salespersonGather information regarding the queries and log it on a daily basis
- Maintain the sheet of all the incoming calls and clients’ data and inquiries and keep the record in the system
- Monitor the website’s inquiries and take the inquiry form from the web with the complete details to enter in the Sales Department chat group
- Enter the inquiries in the CRM and assign to each salesperson with proper queuing
- Track the leads from the website, webchat, and phone calls and make sure it is entered in the CRM
- Responsible for handling the webchat and collect the initial information of the client’s queries throughout the conversation
- Attend to every chat in the web to guarantee that proper communication and prompt response are being initiated to all the customers entering the website Key Skills:MultitaskerExcellent communication skills (voice and non-voice)Customer service skills
- Ability to keep calm and patient in stressful situations and irate calls
- Customer focused and detail oriented
- Prompt response with positive tone of voice

**Customer Relationship Manager Requirements**:

- A bachelor’s degree in administration or a related field.
- A minimum of 3 years’ experience.
- Excellent interpersonal and communication skills.
- Superior product knowledge.
- A team player with leadership skills.
- Maintain a positive attitude focused on customer satisfaction.

**Salary**: From ₹18,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)

**Speak with the employer**
+91 9182480242
Expected Start Date: 23/03/2023



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