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Lead- HR

3 months ago

Bengaluru, India Swiggy Full time

Ways of working: Hybrid - Employees will come to the office twice or thrice a week at their base location and work remotely for the remaining days.


About Swiggy Instamart

Swiggy Instamart, is building the convenience grocery segment in India. We offer more than 10000 items to our customers within 10-15 mins. We are striving to augment our consumer promise of enabling unparalleled convenience by making grocery delivery instant and delightful. Instamart has been operating in 30+ cities across India and plans to expand to a few more soon. We have seen immense love from the customers till now and are excited to redefine how India shops.


Job Description:

The role will be responsible for governing key organisational metrics and for program managing critical HR interventions across the board. This will be a people manager role, managing off-roll HR analysts as their reportee. The role holder must have a firm grasp of data analytics to proactively identify critical developmental areas and devise initiatives to manage the same, end-to-end.


Job Responsibility

  • Utilise large data, revolving around HR processes, to identify current or future business challenges, and arrive at solutions that ensure business continuity and efficiency
  • Conduct periodic analyses of critical metrics (HR and Business) and relevant data to identify trends and early warning signs
  • Create and maintain standardised dashboards and flash reports to relevant stakeholders periodically
  • Develop and maintain HR databases, systems, and reporting tools to ensure data accuracy and integrity
  • Critically evaluate current processes and metrics to arrive at areas of improvement, from a process, policy and design standpoint
  • Partner with stakeholders to manage and improve metrics around employee productivity, availability, attendance, discipline etc
  • Conduct data analysis to identify successful and unsuccessful HR practices, and provide suggestions for improvement
  • Counsel and train HRBPs and ground Ops managers on best practices around data maintenance and conduct periodic ground audits on the same
  • Design, devise and implement HR improvement projects to alleviate people-related pain points for operations
  • Identify success metrics of projects and partner with relevant teams to ensure implementation of key projects, with a focus on communication plan and its execution
  • Govern and administer implementation (end-to-end) of HR projects, including but not limited to employee availability, engagement, compliances etc.
  • Partner with the HRBP team to create, monitor and maintain a centralised repository of employee grievances
  • Partner with HRBP and relevant stakeholders to ensure employee grievances are being addressed on time, and hold leaders accountable for any breaches in the TAT


Key Success Metrics

  • Employee NPS
  • Employee UPL
  • Employee Attrition
  • Project Management as per TAT


Preferred profiles

  • 3 to 5 yrs HRBP exp as data analyst and project manager
  • Experience in working with large-scale data
  • Degree in data science/certification in data analytics
  • High proficiency in Excel, Power BI or Tableau


Location:

Based out of Bangalore


“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law”