Client Servicing Manager

2 weeks ago

Pune, India Internet Moguls Full time

Client Servicing Manager

Job Location: South Delhi, Near Saket


Responsibilities:

  • Manage the daily operations of existing as well as newly acquired accounts.
  • Maintaining day-to-day contact with internal team for SEM, SEO, SMO, PPC & Media Buying Campaigns.
  • Define and initiate projects, schedule and performance of projects while working to ensure the ultimate success and acceptance of the Digital Strategy for the brand.
  • Managing client’s Google analytics for measuring incremental impact in unique visitors, page views and funnel analysis.
  • Successfully increasing client website visibility & traffic through Organic searches & SMO activities.
  • Exceeding client’s expectation with high service & delivery quality.
  • Breaking down "client briefs" for the team.
  • Briefing the requirements and guidelines into clear actionable and providing possible solutions with content, creative & technical teams.
  • Working closely with clients + internal team to plan and implement all online marketing campaigns including digital campaign collaterals.
  • Track, analyze and summarize campaign results and progress.
  • Monitoring resource productivity periodically to ensure high team efficiency and better turnaround times for project completion.
  • Knowledge sharing with the internal team on the various innovations and campaigns that are being done across the industry.
  • Team grooming and process implementation to ensure productivity and efficiency in the team.
  • Resource allocation, billing, invoicing management, vendor coordination and tie ups to fulfill brand requirements.
  • Understanding client goals and agency deliverables.
  • Generating business from fresh clients through research and clientele. Also, creating, maintaining and enhancing relationships with all clients.
  • New Business Acquisition, instrumental in "Client Pitch & Acquisition" for high potential clients and continuously exploring new sales and marketing channels.
  • Competitor Benchmarking, Researching and Strategic Inputs for monthly reviews on brands, thus contributing ideas to grow clients’ business.
  • Monitoring the accounts throughout the life cycle for campaign performance, new business opportunities, client retention and nurturing.
  • To service accounts after sales, maintain relation with existing clients and generate business through renewals.


Desired Skills:

· Must have 1-4 years of experience in similar profile.

· Knowledge of Digital Marketing is must.

· Creative thinking, analytical and problem solving.

· Strong interpersonal and Communication Skills.

· Ability to collaborate effectively.

· Ability to manage projects to successful completion, multi-task, and work within tight deadlines.

· Sound business acumen, strategic skills and negotiation skills.

· Excellent Communication skills in English

Industry
  • Advertising Services
Employment Type

Full-time



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