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Key Account Executive

2 months ago

Mumbai, India Flying Elephant Designs Full time

We are seeking a dynamic and organized Key Account Executive to join our brand design studio. The ideal candidate will serve as the primary point of contact between our creative team and our valued clients, ensuring smooth communication, timely reporting, and a strong relationship with our roster of clients. The role requires a basic understanding of design and branding principles, along with excellent communication skills in both English and Hindi.


Key Role Responsibilities:

  1. Client Liaison:
  • Act as the main point of contact for a portfolio of key clients, managing day-to-day communications and building strong, lasting relationships.
  • Understand client needs and expectations, and effectively communicate them to the design and production teams.
  • Coordinate and facilitate client meetings, briefings, and feedback sessions to ensure alignment on project goals and deliverables.
  1. Project Coordination:
  • Work closely with the creative team to ensure that client projects are delivered on time, within scope, and to the highest quality standards.
  • Monitor project progress and provide regular updates to clients, addressing any concerns or adjustments as needed.
  • Prepare and deliver detailed project reports, presentations, and status updates to keep clients informed and engaged throughout the design process.
  1. Account Management:
  • Maintain an in-depth understanding of each client’s brand, industry, and business objectives to provide tailored solutions and strategic advice.
  • Identify opportunities for upselling and cross-selling additional services to clients based on their evolving needs and goals.
  • Assist in developing long-term account strategies to foster client loyalty and drive repeat business.
  1. Collaboration and Communication:
  • Liaise with internal teams, including designers, copywriters, and project managers, to ensure that all client requirements are met with precision and creativity.
  • Foster a collaborative environment where client feedback is effectively communicated and integrated into the creative process.
  • Ensure that all client interactions reflect the studio’s commitment to excellence, professionalism, and customer-centricity.
  1. Knowledge of Design and Branding:
  • Possess a basic understanding of design principles, branding strategies, and the creative process to effectively communicate with clients and the internal team.
  • Stay updated on industry trends, design innovations, and branding best practices to provide clients with relevant insights and recommendations.

Qualifications:

  • Bachelor’s degree in Business, Marketing, Communication, or a related field.
  • Minimum of 1 year of experience in account management, client relations, or a similar role, preferably within a design, branding, or creative agency.
  • Basic knowledge of design and branding concepts, with the ability to understand and discuss creative work.
  • Excellent communication skills in both English and Hindi, with the ability to articulate ideas clearly and persuasively.
  • Strong organizational skills with the ability to manage multiple client accounts and projects simultaneously.
  • Proactive, client-focused approach with a strong attention to detail and problem-solving skills.
  • Ability to work effectively in a fast-paced, collaborative environment and maintain a positive, professional demeanor under pressure.

Why Join Us:

  • Opportunity to work with a diverse portfolio of clients in a creative and innovative environment.
  • Collaborative team culture with a focus on professional growth and development.
  • Competitive salary.
  • If you are a proactive communicator with a passion for client service and an interest in design and branding, we’d love to hear from you