IT Manager

Job Description :We are looking for an experienced and hands-on IT Manager to lead our IT operations at our Chandigarh/Mohali office. The IT Manager will be responsible for overseeing day-to-day IT support, managing infrastructure, leading technology projects, and ensuring data security across the organization. This role requires a balance of technical expertise, leadership, and strategic thinking. The ideal candidate will have experience across help desk, networking, databases, and cloud systems, with the ability to manage a team and deliver IT projects from start to finish. Key Responsibilities :Team Leadership & Management :- Lead, mentor, and manage a team of 2-10 IT professionals.- Foster accountability, continuous learning, and a collaborative work environment. IT Operations & Support :- Oversee help desk operations and provide Level 2/3 escalation support.- Manage hardware/software troubleshooting, upgrades, and break-fix tasks.- Build, repair, and optimize computer hardware. Infrastructure & Networking :- Manage and maintain networking equipment, servers, firewalls, and VPNs.- Ensure reliable LAN/WAN, Wi-Fi, and cloud connectivity.- Oversee backup, recovery, and disaster recovery planning. Systems & Software :- Administer O365 / Microsoft Office Suite (Word, Excel, PowerPoint, Teams, etc.)- Manage Active Directory and Google Workspace Admin environments.- Support automation and scripting with Python, DAX, or similar tools. Database & Development :- Create, manage, and troubleshoot databases (SQL, Access, or similar platforms).- Ensure data accuracy, integrity, and accessibility. Project Management :- Run IT projects from planning through execution and delivery.- Collaborate with business leaders to align IT solutions with organizational needs.- Deliver projects on time, within scope, and within budget. Data Security & Compliance :- Enforce cybersecurity best practices and IT policies.- Monitor and respond to security threats.- Maintain compliance with data protection and privacy standards.Requirements :Experience : - 7+ years in IT, with prior roles such as Help Desk Technician, Desktop Support, Hardware Technician.- Level 2 Support Engineer or IT Lead/Senior IT Specialist.Technical Expertise :- Strong hardware build/repair and troubleshooting skills.- Networking knowledge (routers, switches, firewalls, VPNs).- Database experience (SQL, Access, or similar).- Cloud/SaaS platforms : O365, Active Directory, Google Workspace.- Familiarity with coding/scripting (Python, DAX, or similar). Leadership :- Proven track record managing IT teams of 2-10 people.- Ability to mentor, train, and hold teams accountable. Personal Skills :- Problem-solver and out-of-the-box thinker.- Data-driven decision-making approach.- Strong communication and documentation skills.- Leadership mindset: takes responsibility for team success. Additional Requirement :- Must complete a DISC Personality Assessment as part of the hiring process. Work Location : Must work on-site at our Chandigarh/ Mohali office. Benefits :- Competitive salary package aligned with experience.- Opportunity to lead IT operations for a fast-growing international company.- Exposure to global teams and international projects.- Ability to build and shape IT processes from the ground up.- Career growth opportunities in leadership and technical specialization.- Collaborative, high-performance culture that values innovation and results. (ref:hirist.tech)