Supervisor, Transaction Processing

4 weeks ago

Bengaluru, India Conduent Business Services Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Job Track Description:

  • Requires broad technical expertise and industry knowledge.
  • Accountable for functional, operational, and/or program management.
  • Assists others in achieving goals.
  • Manages performance appraisals and pay reviews.
  • Manages training for 3 or more employees.
  • Manages hiring and termination actions.

General Profile

  • Supervises daily tasks of complex business, technical support, or production teams.
  • Responsible for team success.
  • Works within established precedents and practices.
  • Examines information to solve ongoing problems.
  • Ability to perform work unsupervised.

Functional Knowledge

  • Comprehensive understanding of a range of processes, procedures, systems and concepts in own field.

Business Expertise

  • Understanding of how best teams integrate and work together to achieve company goals.

Impact

  • Impacts a team, by example, through the quality service and information provided.

Leadership

Provides daily team supervision (e.g., coaching on performance, coordinating activities, checking on quality, and work progress).

Problem Solving

  • Solves problems and evaluates possible solutions using technical experience and precedents.

Interpersonal Skills

  • Uses tact to exchange ideas and information concisely and rationally.

Responsibility Statements

  • Supports financial management.
  • Supervises resources.
  • Contributes to business growth and efficiencies.
  • Responsible for performance management and conducting performance reviews.
  • Manages escalated issues and complex tasks.
  • Acts as Subject Matter Expert (SME).
  • Ensures TAT is met for all volumes assigned to respective shifts through proper planning.
  • Ensures Quality is met for all volumes processed during shifts.
  • Ensures appropriate staffing; interviews candidates.
  • Collaborates with Managers on key performance measures identified by the client.
  • Facilitates work allocation.
  • Tracks and monitors daily and monthly reporting.
  • Participates in progress improvement without impact to quality of work.
  • Communicates with teams and Managers to provide work status.
  • Participates in meetings with internal teams and external clients.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

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