Transactions Supervisor

**Role Overview**:
As a Transactions Manager in Transaction Operations, you will lead a team within the check processing operations, managing complex multi-shift operations. You will influence the strategic direction of the business and ensure best-in-class delivery for our clients. Our strategic focus is to deliver an extraordinary level of service and quality to our customers while leveraging the firm's operations and technology infrastructure.

**Responsibilities**:

- Build and manage a large-scale, complex, multi-shift keying operation with up to 25 employees and contractors, including training, task allocation, setting deadlines, and managing performance.
- Establish daily production goals based on productivity targets, budget, and resources. Monitor team output and manage personnel to ensure all throughput goals are achieved.
- Manage shift operations, including personnel management, process delays, breakdowns, and resolving problems or obstacles to production and/or quality.
- Demonstrate sound leadership judgment; escalate any personnel, facility, technology, or process concerns timely and appropriately.
- Ensure that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit and security, required training curriculum, and general management practices.
- Communicate effectively with the team, both verbally and in writing; provide strategic firm-wide communications down to individual information, simplifying complex information and tailoring messages based on the audience.
- Track team performance and implement action plans to manage improved performance and high quality.

**Leadership Attributes**:

- Strong problem-solving and decision-making skills.
- Team player with excellent collaboration skills.
- Effective time-management skills.
- Analytical mindset.
- Participation in calibrations to ensure consistent scoring and feedback delivery.
- Adherence to principles and values.
- Self-ownership and accountability to drive initiatives (Data Analysis).

**Performance Management**:

- Understand business metrics and perform root cause analysis.
- Identify and resolve problems in meeting key performance indicators.
- Improve customer service and efficiencies.
- Ensure adherence to schedules.
- Raise the standard of quality in work.
- Think creatively with a problem-solving mindset.
- Work with division leaders and stakeholders to identify opportunities.
- Drive LMOS agenda and support reward and recognition initiatives.
- Track performance and metrics managed by operations.
- Partner with operations team managers to discuss performance.
- Collaborate with global and domestic support teams.
- Manage and resolve system issues.
- Support BAU activities as required.
- Create a high-energy and enthusiastic environment.
- Promote transparency and build mutual trust.
- Ensure zero violations on risk and control parameters.

**Required Qualifications, Skills, and Capabilities**:

- Minimum 3 years' management/leadership experience.
- Display core leadership attributes: strong planning/organization, motivation, problem-solving/conflict resolution, analytical, team building, and interpersonal skills are essential.
- Ability to understand end-to-end process flow and consider downstream impacts when making decisions.
- Ability to lead, direct, connect with, and be accessible for staff and direct reports.
- Ability to coordinate and organize work while meeting and handling multiple deadline processes.
- Demonstrated ability to multi-task and balance numerous activities simultaneously.
- Results-oriented, not satisfied with the status quo, always looking to improve process, productivity, culture, and cost.