Strategic Customer Success Specialist – U.S. Clients

3 weeks ago


New Delhi, India VentraGate Full time

Company DescriptionVentraGate is a Cloud-focused solutions and services firm specializing in digital transformation and cloud-based technologies. The company excels in reimagining, building, and sustaining innovative digital solutions that customers love to use. VentraGate is a leading transformation consultancy that assists enterprises of all sizes in becoming fast, agile, and competitive.About the Role:Location: Hybrid (Coimbatore, Tamil Nadu) Experience: 1–3 Years Employment Type: Full-time Industry: IT & Services | SaaS | Cloud Solutions Job Function: Customer Success | Client Relations | Account ManagementWe’re looking for a Strategic Customer Success Specialist to manage and grow relationships with our U.S.-based clients. This role is strategic and outcome-focused—you’ll drive client satisfaction, adoption, and retention. It is not a customer support or sales position, but a proactive partnership role ensuring clients get the most value from our solutions.Key Responsibilities: Serve as the main point of contact for assigned clients. Conduct regular check-ins and ensure successful product adoption. Share client insights with internal teams to enhance product experience. Track client satisfaction and take proactive steps to improve retention. Identify opportunities for clients to expand product usage.Skills & Qualifications: 1–3 years in Customer Success, Account Management, or Client Relations (SaaS/Tech preferred). Experience with U.S.-based clients is a plus. Strong English communication and relationship-building skills. Familiar with CRM tools (Salesforce, HubSpot, Zendesk). Proactive, detail-oriented, and results-driven.What We Offer: Collaborative and supportive work culture. Career growth and learning opportunities. Exposure to global clients and cross-functional teams.


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