Sr. L2 Ops Engineer

About the Role:We are seeking a highly skilled Senior L2 Ops Engineer to join our dynamic team. You will play a critical role in maintaining the stability, performance, and reliability of our systems through robust observability practices, incident response readiness, and a commitment to operational excellence.This role focuses on payment solutions and requires hands-on experience with platforms like Fiserv Enterprise Payments Platform, ACI Universal Payments (UP) Framework, SWIFT, and Message Translation Service (MTS). A strong foundation in the BFSI Payments Domain is essential.Key Responsibilities:- Act as a subject matter expert in system recovery processes, ensuring rapid resolution and minimal business impact using technologies such as Java, AWS Cloud Platform/Infra, API Engineering, Mainframe, and observability tools. - Design, implement, and maintain monitoring, alerting, and logging solutions using observability tools such as Datadog and Splunk, with automation/custom integration support via Python scripting. - Proactively identify risks and implement preventive measures to ensure system stability across distributed and cloud-native environments. - Leverage domain expertise in payment protocols (SWIFT, MTS, ACH), standards like ISO 20022, and regulatory frameworks including SEPA and PCI-DSS. - Improve incident response workflows, lead critical incident triage, and drive blameless postmortems. Keep documentation current and actionable. - Analyze recurring issues, perform deep-dive investigations, and collaborate across teams to implement long-term fixes and resiliency strategies. - Develop automation scripts (Python, Bash, PowerShell) for routine tasks, system health checks, and self-healing mechanisms to reduce manual intervention. - Work closely with Engineering, DevOps, and Business stakeholders to align operations with business goals and coordinate production readiness for deployments. - Exposure to tools like Istio and Launch Darkly to support traffic management and controlled feature rollouts. - Participate in release planning and coordination, pre/post-deployment validations, and production cutover support.Required Qualifications:- Bachelor’s degree in Computer Science, IT, or a related field. - 7+ years of experience in L2 operations, incident management, and system recovery. - Deep knowledge of the Enterprise Payments Platform (EPP) and modern payment processing protocols. - Experience with payment gateways, fintech APIs, and ISO 8583/ISO 20022. - Proficiency in Java, AWS Cloud Platform/Infra, API Engineering, and Mainframe systems. - Advanced experience with observability tooling (Datadog, Splunk) and Python scripting for integrations and automation. - Strong Linux/Unix systems knowledge and understanding of cloud environments (AWS, Azure, or GCP). - Familiarity with CI/CD pipelines, Docker, Kubernetes, and ITSM tools. - Experience with SQL/NoSQL database monitoring and troubleshooting. - Understanding of distributed systems and microservices architectures. - Excellent problem-solving skills and ability to perform under pressure.Preferred Qualifications:- Experience developing or troubleshooting APIs using Spring Boot. - Familiarity with service meshes (Istio) and feature flagging tools (LaunchDarkly). - Exposure to secrets management tools like Vault or Consul. - Prior experience in highly regulated environments with a focus on compliance (e.g., PCI-DSS). - Strong documentation and communication skills.