IT Support L2 Engineer

1 day ago

New Delhi, India TECEZE Full time

Job Title: L2 IT Support EngineerExperience: 2 YearsLocation: Pune, IndiaEmployment Type: Full-TimeNotice Period: Immediate JoinerJob Summary:We are looking for a dedicated and technically skilled L2 IT Support Engineer to provide comprehensive support for both hardware and software systems. The ideal candidate will have hands-on experience in troubleshooting, installation, configuration, and maintenance of IT infrastructure. This role requires strong problem-solving skills, excellent communication, and the ability to resolve complex technical issues efficiently within defined SLAs.Key Responsibilities:- Provide Level 2 technical support for desktops, laptops, printers, and network devices. - Diagnose and resolve software, hardware, and peripheral issues raised by users. - Support installation, configuration, and maintenance of Windows OS, Office 365, VPN, and security tools. - Manage Active Directory tasks such as user account creation, password resets, and group policy updates. - Troubleshoot network connectivity issues (LAN/WAN, DNS, DHCP, VPN). - Ensure timely response and resolution of tickets raised via ITSM tools like ServiceNow or ManageEngine. - Collaborate with L1 and L3 teams to escalate and resolve complex issues. - Maintain hardware asset inventory and ensure compliance with IT policies. - Perform regular system updates, patch management, and security checks. - Provide remote and on-site support for end-users as required. - Document troubleshooting procedures, FAQs, and standard operating processes (SOPs).Required Skills & Qualifications:- Bachelor’s Degree or Diploma in Computer Science, Information Technology, or a related field. - 2 years of experience in IT support (L2 level preferred). - Strong knowledge of Windows 10/11, Active Directory, Office 365, and VPN tools. - Familiarity with network fundamentals – TCP/IP, DNS, DHCP, and VPN troubleshooting. - Experience with hardware maintenance – laptops, desktops, and peripherals. - Knowledge of ticketing systems like ServiceNow, Jira, or ManageEngine. - Excellent communication and customer service skills. - Ability to work independently and manage multiple tasks effectively.Preferred Skills:- Basic understanding of cloud technologies (Azure, Intune, or M365 Admin Center). - Exposure to ITIL processes for incident, change, and problem management. - Experience in antivirus deployment and patch updates.

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