IT Support Engineer – L2

2 days ago

New Delhi, India TECEZE Full time

Job Title: IT Support Engineer – L2Location: MumbaiExperience: 4–10 YearsAvailability: Immediate JoinerJob OverviewWe are seeking a skilled IT Support Engineer (L2) to join our IT team in Mumbai. The primary focus of this role is to provide hands-on technical support and troubleshooting for desktop and laptop systems. The ideal candidate will possess strong technical knowledge, excellent communication skills, and the ability to interact confidently with senior leadership and multiple stakeholders.This position requires a proactive, reliable professional who can manage end-user support efficiently while maintaining high standards of customer service.Key ResponsibilitiesTechnical Support & Troubleshooting- Provide L2-level support for desktop and laptop hardware and software issues. - Diagnose and resolve problems related to operating systems, applications, and network connectivity. - Offer both remote and on-site assistance to end-users.Incident & Request Management- Receive, log, and prioritize support tickets. - Ensure timely resolution of incidents or escalate to higher support levels when required.System Maintenance & Upgrades- Install, configure, and update operating systems, software applications, and device drivers. - Perform regular hardware maintenance, upgrades, and replacement of faulty components.User Support & Training- Support end-users with day-to-day IT issues. - Provide user guidance and basic training for applications and tools.Documentation & Reporting- Maintain accurate records of incidents, resolutions, and IT assets. - Create and update knowledge base articles and user guides.Security & Compliance- Ensure compliance with organizational IT security policies. - Apply necessary patches, updates, and antivirus measures across systems.Collaboration & Stakeholder Management- Work closely with internal IT teams and other departments to resolve cross-functional issues. - Support VIP users, senior leadership, and board meetings with reliable and prompt assistance.Continuous Improvement- Identify recurring issues and recommend process enhancements to improve efficiency and service quality.Key Skills and Attributes- Strong communication skills, capable of confidently interacting with senior leadership. - Excellent stakeholder management and coordination abilities. - Proactive, dependable, and hands-on approach to problem-solving. - Awareness of AI tools, IT security practices, and proficiency in MS Office Suite (especially Outlook).Qualifications & Requirements- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). - Experience: 4–10 years of experience in IT support, with expertise in desktop/laptop troubleshooting. - Technical Proficiency: - Windows and macOS operating systems - Microsoft Office Suite - Remote desktop tools and helpdesk systems - Common desktop/laptop hardware components - Certifications (Preferred): CompTIA A+, Microsoft Certified Professional (MCP), or equivalent. - Soft Skills: Strong analytical ability, excellent customer service orientation, and team collaboration skills.

  • L2 Desktop Support Engineer

    4 weeks ago

    New Delhi, India TRDFIN Support Services Pvt Ltd Full time

    Job Role: L2 - Desktop Support EngineerExperience : 1 yearsBudget : 17k to 20k as a take homeLocation: Chennai / GurugramFlexible to work in rotational shift with 5 days workingRoles and Responsibilities:-Hands on experience in Active Directory- user id (Addition / Deletion / Disable)-OS installation and in Bit locker encryption Assembling-Hardware...

  • IT Support Engineer

    6 days ago

    New Delhi, India TECEZE Full time

    Job Title:IT Support Engineer – L2Location:Mumbai Experience:4–10 Years Availability:Immediate Joiner Job Overview We are seeking a skilledIT Support Engineer (L2)to join our IT team in Mumbai. The primary focus of this role is to provide hands-on technical support and troubleshooting for desktop and laptop systems. The ideal candidate will possess...

  • Network Engineer L2 Support

    4 weeks ago

    New Delhi, India Sharp Brains Full time

    Position: Network Engineer - L2 Support Job Type: Full - Time (On-Site) Contract Duration: 01 - Year Compensation: ₹ 60,000 to ₹ 70,000 INR Monthly Location: Navi Mumbai, Maharashtra, IndiaPosition Overview: We are looking for aNetwork Engineer (Level 2)must proficient inEnglishto provide end-user IT support for our client in Navi Mumbai. The candidate...

  • Product Support Engineer

    4 weeks ago

    New Delhi, India Signzy Full time

    Job Title: Product Support Engineer( L2 )About SignzySignzy is an AI-powered RPA platform designed for financial services. Our platform can automate even the most complex workflows and decision-making processes into real-time APIs. Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over 200+ APIs, Signzy serves 90+ financial...

  • L2 Support

    4 weeks ago

    New Delhi, India TECEZE Full time

    Job Title: L2 Technical Support EngineerLocation: Noida, IndiaEmployment Type: Full-TimeWork Mode: On-SiteExperience: 2.5-4 yearsQualification & CertificationsGraduate OR 3 Years Diploma in Electronics & Communication or Computer Engg.2.5-4 years of experience.ITIL Ver 3/4 trained. Certification added advantage.Excellent domain knowledge and technical...

  • Support Engineer

    3 weeks ago

    New Delhi, India Mindteck Full time

    Job Opportunity: L2 Support Engineer (Multiple Positions) Location: Bangalore-Remote Start Date: ASAP (within 2–3 weeks) Type: 24x7 L2 Support Salary: Open to discussWe are hiring L2 Support Engineers to join our dynamic IT team. We have openings for:Junior Engineers: 2–3 years of experience Lead Engineer: 5+ years of experienceKey Skills & Requirements:...

  • L2 Engineer

    3 weeks ago

    New Delhi, India SourceFuse Full time

    SourceFuse Technologies hiring L2 Engineer - OSS Support with 5+ years of experience.Overview: We are seeking a highly motivated and experienced Open-Source Software (OSS) Support Engineer with a strong background in the Telecom domain to join our growing team. In this role, you will be responsible for providing technical support and guidance to our users...

  • Application Support Engineer L2

    2 weeks ago

    Delhi, NCR, New Delhi, India Kiya Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Hi Candidate,Opening for Application Support L2.Application support ( L2 )Resource count : 1Job Location : New Delhi, Client sideJob Timing UK Shift timing (9 AM to 5 PM )Experience : 4-5 Years.Domain: BankingNote: API is compulsory.Job Description : Atleast 3 Yearsin similar OSD product customization, administration & monitoring of the APIM solution,...

  • Storage Engineer – Hitachi

    4 weeks ago

    New Delhi, India TECEZE Full time

    Job Title: Storage Engineer – Hitachi (L2)Experience: 5+ yearsLocation: MumbaiClient: NSE (National Stock Exchange)Payroll: TECEZEEmployment Type: Full-timeShift: RotationalWeekly Off: Depending on workloadJoining Timeline: ImmediateRole Overview:Seeking a Hitachi L2 Storage Engineer (5+ years) to manage mission-critical storage infrastructure in a...

  • IT Support L2 Engineer

    2 days ago

    New Delhi, India TECEZE Full time

    Job Title:L2 IT Support EngineerExperience:2 Years Location:Pune, India Employment Type:Full-Time Notice Period:Immediate Joiner Job Summary: We are looking for a dedicated and technically skilledL2 IT Support Engineerto provide comprehensive support for both hardware and software systems. The ideal candidate will have hands-on experience in troubleshooting,...