IT Support L2 Engineer

2 days ago

New Delhi, India TECEZE Full time

Job Title:L2 IT Support EngineerExperience:2 Years Location:Pune, India Employment Type:Full-Time Notice Period:Immediate Joiner Job Summary: We are looking for a dedicated and technically skilledL2 IT Support Engineerto provide comprehensive support for both hardware and software systems. The ideal candidate will have hands-on experience in troubleshooting, installation, configuration, and maintenance of IT infrastructure. This role requires strong problem-solving skills, excellent communication, and the ability to resolve complex technical issues efficiently within defined SLAs. Key Responsibilities: ProvideLevel 2 technical supportfor desktops, laptops, printers, and network devices. Diagnose and resolve software, hardware, and peripheral issues raised by users. Support installation, configuration, and maintenance ofWindows OS, Office 365, VPN, and security tools. ManageActive Directory taskssuch as user account creation, password resets, and group policy updates. Troubleshootnetwork connectivity issues(LAN/WAN, DNS, DHCP, VPN). Ensure timely response and resolution of tickets raised via ITSM tools likeServiceNow or ManageEngine. Collaborate with L1 and L3 teams to escalate and resolve complex issues. Maintain hardware asset inventory and ensure compliance with IT policies. Perform regular system updates, patch management, and security checks. Provide remote and on-site support for end-users as required. Document troubleshooting procedures, FAQs, and standard operating processes (SOPs). Required Skills & Qualifications: Bachelor’s Degree or Diplomain Computer Science, Information Technology, or a related field. 2 years of experiencein IT support (L2 level preferred). Strong knowledge ofWindows 10/11,Active Directory,Office 365, andVPN tools. Familiarity withnetwork fundamentals– TCP/IP, DNS, DHCP, and VPN troubleshooting. Experience withhardware maintenance– laptops, desktops, and peripherals. Knowledge ofticketing systemslike ServiceNow, Jira, or ManageEngine. Excellent communication and customer service skills. Ability to work independently and manage multiple tasks effectively. Preferred Skills: Basic understanding ofcloud technologies (Azure, Intune, or M365 Admin Center). Exposure toITIL processesfor incident, change, and problem management. Experience in antivirus deployment and patch updates.

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