Product Support Associate

4 days ago


Mumbai, India Newfold Digital Full time

Who We Are.

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.

We are looking for technically skilled candidates with excellent interpersonal skills for the Web Solution Specialist position. As a Web Solution Specialist, you will be the first point of contact for our clients and will be responsible for troubleshooting technical issues, providing timely customer feedback, and supporting the roll-out of new applications, among other duties.

What you’ll do & how you’ll make your mark.

Troubleshooting technical issues associated with the use of products and services offered to our customers Following up with clients to ensure the problem is resolved. Handle internal and external escalations via emails/calls Interaction with customers across multiple mediums (calls, chats, emails, etc.) to quickly get to the root of their problem. Testing & analysis of all our active and upcoming products and services Reporting bugs/issues with the products and services and lend a helping hand in the solution Strategizing and implementing ideas to improve the customer experience, internal processes, operational metrics, and business profitability The business model has a need for you to work in a 24*7 setup in rotational shifts.
 

Who you are & what you’ll need to succeed.

Graduates preferred - Candidates should have a Bachelor's Degree in Engineering, Computer Science or related field Willingness to contribute to and deliver outcomes towards meaningful and challenging goals Strong customer service skills, with the ability to express empathy and enthusiasm for a customer-focused experience Strong ability to probe and correctly identify customer needs/concerns Strong customer interaction skills to work in a variety of customer situations. Outstanding written and verbal communication skills. Good working knowledge of computers and the Internet; strong ability to develop new skills. Avid Internet User, with strong inclination towards technology. Highly motivated and energetic team player, with excellent interpersonal skills
 

Tech Knowledge Required

Networking and DNS (Domain Name System) basics Domain names & Web hosting servers Basic knowledge of Hardware & Linux/Windows Operating Systems. cPanel/Plesk Basic knowledge of Web and Email servers. Configuration and troubleshooting mail clients using IMAP/POP/SMTP. Web-based CMS (Content Management System) applications like WordPress etc.
 

Why you’ll love us.

We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid, or work-from-the-office environment. Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well. We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally. We care about you. At Newfold, taking care of our employees is our top priority. We make sure that cutting edge benefits are in place for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more

  • Mumbai, Maharashtra, India Moreretail Full time

    **Product Support Associate**: 0020024, Mumbai, Maharashtra, India APPLY FOR THIS JOB SHARE - Department- IT Solution & Delivery- Job posted on- Jul 11, 2024- Employment type- Onroll BEExperience required : 12 months and more Key Responsibilities: 1: Creating & Managing the real estate Broker Network Pan - India 2: Create business proposals for the...

  • Offroll Associate

    7 days ago


    Mumbai, India Greenwich Associates Full time

    Designation: Associate RoleLocation: MumbaiPayroll: Randstad PayrollEligible Criteria: Experienced Graduate/PostgraduatePlease find below the job profile:About CRISIL:CRISIL is a global analytical company providing ratings, research, and risk and policy advisory services. CRISIL’s majority shareholder is Standard & Poor's, a division of McGraw Hill...


  • Goregaon East, Mumbai, Maharashtra, India Volody Product Pvt Lltd Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    The candidate should have following experience:Provide technical support and assistance to customers experiencing issues with our products or services.Troubleshoot technical problems and provide timely resolution to ensure customer satisfaction.Communicate effectively with customers to understand the nature of their technical issues and provide clear and...

  • Support Associate

    2 weeks ago


    Mumbai, India Datastraw Full time

    As a Support Associate, you will be responsible for understanding, handling, and coordinating the entire customer support journey for our clients, and delivering an exceptional support experience. **You must have impeccable reading, writing, and communication (English) skills & hands-on Excel skills** **Responsibilities** - Identifying customer needs and...


  • Mumbai, India Newfold Digital Full time

    Who We Are. Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all...


  • Mumbai, Maharashtra, India Organo Mart Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Experience - Fresher to 1 yearsalary -2.4lpa+IncentivesRole DescriptionThis is a full-time, on-site role located in Mumbai for a Customer Support Associate. The Customer Support Associate will handle day-to-day customer interactions, resolve queries, ensure customer satisfaction, and support sales through exemplary customer service. The role also involves...


  • Mumbai, Maharashtra, India Nusummit Technologies Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Hi All,PFB opening.Please find below openingPositions- -.Application/Production Support (Linux, Oracle, Autosys, ITIL, ITRS)Experience-7 to 20 YearsLocation-Mumbai BKCManditory-Domain Knowledge: Experience in Capital Markets, Trading, or BFSI sectors is highly desirable.CTC-Upto 25LPA(Depends on Last Drawn Salary)Mode: Work from Office (5 Days a Week)Shift...


  • Mumbai, India Nusummit Technologies Full time

    Hi All, PFB opening. Please find below opening Positions- -.Application/Production Support (Linux, Oracle, Autosys, ITIL, ITRS) Experience-7 to 20 Years Location-Mumbai BKC Manditory-Domain Knowledge: Experience in Capital Markets, Trading, or BFSI sectors is highly desirable. CTC-Upto 25LPA(Depends on Last Drawn Salary) Mode: Work from Office (5 Days a...


  • Mumbai, Maharashtra, India HNR Tech Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Overview:We are a team of driven and passionate colleagues that strive for top quality. A performance-driven work culture through collaborative review and feedback. Exposure to complex & challenging projects within an international context. As a Production Support Associate in HNR Tech, you will create products that use leading-edge web technologies with a...


  • Mumbai, India HNR Tech Full time

    Overview: We are a team of driven and passionate colleagues that strive for top quality. A performance-driven work culture through collaborative review and feedback. Exposure to complex & challenging projects within an international context. As a Production Support Associate in HNR Tech, you will create products that use leading-edge web technologies with a...