Customer Service Specialist
1 month ago
BU / FUNCTION DESCRIPTION
The Customer Solutions Team will be supporting all transactional tasks of the TE Order-to-Cash Process playing a key role in the whole business success. The team will support in the background the whole EMEA Customer Service Organization to ensure the customer satisfaction of both internal and external customers. Under general supervision, the Associate is responsible for handling accurately all defined transactional tasks which are handled in the Customer Service Support Team. In addition, the Associate needs to support a variety of adhoc requests to support the business in best possible way and as required. Furthermore, the Associate is highly responsible for delivering all given tasks at 100% quality and be a role model for new joiners. The Associate should fully support the Onboarding of new joiners and support in all kinds of trainings.
RESPONSIBILITIES
- Supporting the Customer Service team of EMEA region by handling the core tasks involved in Order to Cash Process
- Communicating with the International Internal Customers in English and partial communication with the external customers
- Handling of Request for Quotations, Manual Order processing, Order Management, Scheduling Agreements, Creation of RMAs and handling Customer Portals
- Ensuring the Standard Work Instructions are followed for each task
- Making sure of achieving all the assigned Key Performance Indicators to Achieve the organizational goals.
- Adhering to the TEOA tools and metrices, supporting all TEOA Initiatives according to the Star Level requirements.
- Coordinating with different teams based on the customer query and following up on such emails by taking responsibilities
- Identifying the Opportunities for continuous improvement within the processes.
- Responsibility of Customer Portals
- Responsibility of high quality and on time delivery
- Ensuring to participate in all kinds of trainings offered
- Supporting the onboarding of new joiners and taking care of thorough knowledge transfers
Competencies & Experience Required/Desired
- Understanding the Quote-to-Cash process
- Strong Verbal and Written Communication skills in English
- Good Knowledge in Outlook, MS Excel, PowerPoint, SharePoints etc
- Customer Service Oriented
- Should be able to Co-ordinate and work with the internal customers of different cultures
- Should be able to work in a fast-paced environment
- Quickly Adapting to the new situations
- Knowledge on Process Improvements
MOTIVATIONAL/CULTURAL FIT
- Innovative and Career Driven
- Highly Motivated and Focused
- Clear and Concise Communication
- Team Player
- Results Oriented
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