Customer Service Specialist

1 month ago


Bangalore Metropolitan Area, India TE Connectivity Full time

BU / FUNCTION DESCRIPTION


The Customer Solutions Team will be supporting all transactional tasks of the TE Order-to-Cash Process playing a key role in the whole business success. The team will support in the background the whole EMEA Customer Service Organization to ensure the customer satisfaction of both internal and external customers. Under general supervision, the Associate is responsible for handling accurately all defined transactional tasks which are handled in the Customer Service Support Team. In addition, the Associate needs to support a variety of adhoc requests to support the business in best possible way and as required. Furthermore, the Associate is highly responsible for delivering all given tasks at 100% quality and be a role model for new joiners. The Associate should fully support the Onboarding of new joiners and support in all kinds of trainings.


RESPONSIBILITIES

  • Supporting the Customer Service team of EMEA region by handling the core tasks involved in Order to Cash Process
  • Communicating with the International Internal Customers in English and partial communication with the external customers
  • Handling of Request for Quotations, Manual Order processing, Order Management, Scheduling Agreements, Creation of RMAs and handling Customer Portals
  • Ensuring the Standard Work Instructions are followed for each task
  • Making sure of achieving all the assigned Key Performance Indicators to Achieve the organizational goals.
  • Adhering to the TEOA tools and metrices, supporting all TEOA Initiatives according to the Star Level requirements.
  • Coordinating with different teams based on the customer query and following up on such emails by taking responsibilities
  • Identifying the Opportunities for continuous improvement within the processes.
  • Responsibility of Customer Portals
  • Responsibility of high quality and on time delivery
  • Ensuring to participate in all kinds of trainings offered
  • Supporting the onboarding of new joiners and taking care of thorough knowledge transfers


Competencies & Experience Required/Desired


  • Understanding the Quote-to-Cash process
  • Strong Verbal and Written Communication skills in English
  • Good Knowledge in Outlook, MS Excel, PowerPoint, SharePoints etc
  • Customer Service Oriented
  • Should be able to Co-ordinate and work with the internal customers of different cultures
  • Should be able to work in a fast-paced environment
  • Quickly Adapting to the new situations
  • Knowledge on Process Improvements



MOTIVATIONAL/CULTURAL FIT


  1. Innovative and Career Driven
  2. Highly Motivated and Focused
  3. Clear and Concise Communication
  4. Team Player
  5. Results Oriented



  • Greater Delhi Area, India Light Up Beauty Full time

    Company DescriptionLight Up Beauty® is a skincare company based in the Greater Delhi Area, India, known for its innovative and trendsetting skincare formulations. The company utilizes cutting-edge ingredients like THD Ascorbate, New Zealand Glacial Clay, and Soap Free Cleansers, as well as superfoods for exceptional results. Light Up Beauty® has been...


  • Bangalore Metropolitan Area, India Client of Mancer Full time

    Roles & responsibilities:Gain an understanding of customer requests and processing documentation within agreed turnaround times, ensuring consistent accuracy in a high volume environment.Exhibit adherence to policy and procedure and meet or exceed established Service Level Agreement.Take responsibility for the quality of work submitted and ensure the highest...


  • Bangalore Metropolitan Area, India Trelleborg Group Full time

    Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their...


  • Bangalore Metropolitan Area, India SWANI GROUP Full time

    Company DescriptionCurrently, five companies have been established across five industry verticals. The business interests are bifurcated in different market segments with an idea of creating a shareholder worth focused on ‘Leadership values.The company employs professionals, experts in their fields and trains the staff for duties. We are constantly looking...


  • Bangalore Metropolitan Area, India Movate Full time

    ResponsibilitiesAs a Customer Service Representative German at Movate, your responsibilities will include communicating with customers, resolving issues, and maintaining accurate records. You will also be responsible for analyzing and documenting problems, recommending solutions, and highlighting issues to leadership. To excel in this role, you will need to...


  • Bangalore, India Sunday Full time

    Customer Success Superstar - Join Sunday, a Profitable Company, and Transform Sleep in India! Are you an energetic individual with excellent communication skills, ready to shine in a customer service role at a profitable company that offers job security and on-time salary payments? We're looking for passionate people eager to deliver exceptional customer...


  • bangalore, India Sunday Full time

    Customer Success Superstar - Join Sunday, a Profitable Company, and Transform Sleep in India!Are you an energetic individual with excellent communication skills, ready to shine in a customer service role at a profitable company that offers job security and on-time salary payments? We're looking for passionate people eager to deliver exceptional customer...


  • Kolkata metropolitan area, India Life Shield Trademart Private Limited Full time

    Company Description Life Shield Trademart Pvt. Ltd. is a wholesale trader and importer specializing in Mosquito Traps and Mosquito Trap Accessories from Mosquito Magnet®. Our solutions are designed to effectively reduce the presence of mosquitoes and flies, providing long-term relief from these pests. We offer innovative carbon dioxide-based biting insect...


  • Kolkata metropolitan area, India Life Shield Trademart Private Limited Full time

    Company Description Life Shield Trademart Pvt. Ltd. is a wholesale trader and importer specializing in Mosquito Traps and Mosquito Trap Accessories from Mosquito Magnet®. Our solutions are designed to effectively reduce the presence of mosquitoes and flies, providing long-term relief from these pests. We offer innovative carbon dioxide-based biting insect...


  • Greater Bengaluru Area, India Trelleborg Group Full time

    Trelleborg Group, a world leader in engineered polymer solutions, is seeking a skilled Customer Service Operations Specialist to join their team.About TrelleborgWe are a company that values innovation and application, working closely with leading industry brands to accelerate their performance and drive business forward. Our employees play a crucial role in...


  • Bangalore Metropolitan Area, India Century Real Estate Holdings Pvt Ltd Full time

     Develop and implement a comprehensive CRM strategy aligned with the organization's goals and objectives to enhance customer satisfaction and loyalty. Managing all Projects Documentations, Collections, Registrations Oversee the collection, organization, and analysis of customer data to ensure accurate and up-to-date information is maintained in the...


  • Chennai Metropolitan Area, India Klenty Full time

    Customer Success Specialist Location: ChennaiCompany: KlentyKlenty is a leading sales engagement platform that empowers sales teams to streamline their outreach and create meaningful connections with prospects. As a fast-growing SaaS company, we proudly serve customers across the US, Europe, and AMEA regions.We are looking for an enthusiastic and...

  • Senior Executive

    1 month ago


    Chennai Metropolitan Area, India YaClass Full time

    Job Title: Senior Executive - Customer Retention SpecialistWe are seeking a highly motivated and skilled Senior Executive - Customer Retention Specialist to join YaClass.The ideal candidate will be responsible for supporting our customer retention department, which is primarily focused on maintaining and increasing customer loyalty and contract renewals.Key...


  • Bangalore Metropolitan Area, India Tipstat® Full time

    Data Scientist SpecialistWe are seeking an experienced Data Scientist to join our team at Tipstat® as a Data Scientist Specialist. This role requires expertise in Large Language Models (LLMs) and financial data modeling. The ideal candidate will combine strong ML/AI capabilities with deep understanding of financial markets and FinTech applications, capable...


  • bangalore, India EximPe Full time

    EximPe is a B2B Fintech company that is transforming cross border workflows & FX payments for exporters/importers through technology & making them competitive in the global market.More About Our CompanyStarted in July '21 , EximPe is HQ in Singapore and has offices in Bangalore & MumbaiServing 4000+  customers across country and processed more than $300Mn...

  • Reporting Specialist

    1 month ago


    Bangalore Metropolitan Area, India Diversified Full time

    Job Description:Shift Time: 2:00 PM to 11:00 PM ISTThe Reporting Specialist (BI) is responsible for efficiently managing and disseminating service requests related to Business Intelligence (BI) reporting. This role acts as the first point of contact for BI service tickets and understands how to filter, categorize, and assign to the appropriate team members...


  • Bangalore City, India Sunday Full time

    Customer Success Superstar Join Sunday, a Profitable Company, and Transform Sleep in India! Are you an energetic individual with excellent communication skills, ready to shine in a customer service role at a profitable company that offers job security and on-time salary payments? We're looking for passionate people eager to deliver exceptional customer...


  • Bangalore Metropolitan Area, India Informatica Full time

    Product SpecialistWe're looking for an Product Specialist candidate with experience in Java / C++, Troubleshooting, Debugging, and to join our team in Bangalore.You will report to the Senior Manager, Product Specialist.Technology You'll UseTroubleshooting skills for issues like, unexpected termination/memory leak/performance issue. Proficiency in java and...


  • Bangalore Metropolitan Area, India ThoughtFocus Full time

    Job Title: Technical Test Automation SpecialistWe're looking for a talented Technical Test Automation Specialist to join our team at ThoughtFocus. As a key member of our quality assurance team, you'll be responsible for developing and maintaining automated test scripts to ensure the highest level of quality in our software products.The ideal candidate will...


  • Bangalore Metropolitan Area, India Movate Full time

    Job DescriptionAs a German Language Support Specialist at Movate, you will be responsible for providing exceptional customer support to external clients. The role requires strong communication skills, both written and verbal, to effectively resolve issues and maintain accurate records. You will work in a challenging environment, utilizing your...