Project Manager

3 weeks ago

Agra, India Writer Information Full time

Writer Information, a business division of Writer Corporation is a premier information solutions and services provider . Our major offerings include Business Process Services, Secured Storage Services, Cloud Services and Digital Solutions. Our industry expertise integrated with our digital solutions capabilities has helped us achieve leadership position for verticals spanning from BFSI, PSU, Pharma and Healthcare sector in the last 30 years. Our end to end business process services are a combination of operational excellence, industry expertise and digital transformation capabilities delivering best-in-class solutions and business outcomes for our customers. WRITER INFORMATION has grown into one of the largest and most comprehensive Information Management Company globally and one of the fastest growing in Asia.

The Role

Job Title: Project Manager (Assistant Manager - Operations)

Location: Agra

Experience Required: Minimum 3 years (in a similar AM role in BPO/Call Center operations)

Education: Graduate (Bachelor’s degree in any stream)

Joining: Immediate


Job Summary:

We are seeking a dynamic and experienced Assistant Manager - Operations to join our team in Agra. The ideal candidate will have at least 3 years of relevant experience in a BPO or call center environment and must have managed a team of over 100 associates. This role demands strong operational expertise, leadership skills, and the ability to drive performance metrics.


Key Responsibilities:

  • Oversee daily operations and ensure adherence to SLAs and KPIs
  • Manage a large team (100+ associates) including team leaders and support staff
  • Monitor team performance and drive process improvements
  • Identify training needs and coordinate with the training team for skill enhancement
  • Handle escalations, resolve operational issues, and ensure customer satisfaction
  • Coordinate with clients and internal departments to ensure seamless delivery
  • Prepare and present regular reports on operational performance and insights
  • Ensure compliance with company policies and client requirements




Ideal Profile

Key Requirements:


  • Minimum 3 years of experience in an Assistant Manager role in BPO/Call Center operations
  • Proven experience managing large teams (100+ associates)
  • Strong communication, leadership, and problem-solving skills
  • Graduate in any discipline (mandatory)
  • Ability to join immediately
  • Flexible to work in rotational shifts if required



Preferred Skills:

  • Experience with performance management tools and workforce management
  • Familiarity with CRM and call center software
  • Data-driven mindset with strong analytical capabilities


What's on Offer?

  • Opening within a company with a solid track record of success
  • Flexible working options
  • Great work culture

  • Design Project Manager

    2 weeks ago

    Agra, India Oaktree Full time

    At Oaktree, we specialise in creating bespoke, state-of-the-art kitchens and wardrobes that prioritise innovation, sustainability, and superior design. We are seeking a skilled Manger with a background in Architecture, fluent in English, Kannada, and Hindi. The ideal candidate should possess excellent communication and sales skills, experience in client...

  • Bajel Projects

    2 weeks ago

    Agra, India Bajel Projects Full time

    - We are seeking a proactive and detail-oriented Deputy Manager to oversee and manage daily operational activities at our Agra site. The ideal candidate will ensure the timely and efficient delivery of projects, coordinate cross-functional teams, maintain compliance with regulatory standards, and drive operational excellence. - This role requires strong...

  • Project Coordinator

    1 week ago

    Agra, India Adroit People Ltd. Full time

    ROLE & RESPONSIBILITIES - Effectively communicate with project stakeholders - Assists Project Manager with the successful full cycle of assigned projects; from initiation to completion, including receipt of payment if necessary - Ensures all project documentation is accurate and uploaded into internal and external claims systems - Assists project with...

  • Project Coordinator

    5 days ago

    Agra, India Whatjobs IN C2 Full time

    About Unified Unified Infotech is a 14-year-old, multi-award winning digital transformation partner. We turbocharge business growth for Fortune 500 companies, multinational corporations (MNCs), small and medium- sized enterprises (SMEs), and Startups using emerging tech and streamlined digital processes. We’re your go-to partner for: - Digital...

  • Project Lead

    1 week ago

    Agra, Uttar Pradesh, India Central Square Foundation Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Team: District Project Management Unit (DPMU)Role: Project LeadRequired work experience:6 to 9 years of relevant work experienceLocation: Agra, Uttar PradeshAbout Central Square Foundation (CSF)Founded in 2012, Central Square Foundation is a non-profit philanthropic foundation working with the vision of ensuring quality school education for all children in...

  • GM Projects

    5 days ago

    Agra, Uttar Pradesh, India Freelancer Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Lead end-to-end project management must have handled large-scale construction & infrastructure projects -airports, railways, hotels, malls, corporate & gov buildingsManage project planning, budgeting, scheduling & execution within defined parameters Required Candidate profileCoordinate with stakeholders, consultants, architects, contractors, and government...

  • Project Head

    2 weeks ago

    Agra, Uttar Pradesh, India Allround Facilities Pvt Ltd. Full time ₹ 9,00,000 - ₹ 30,00,000 per year

    Key responsibilities of a Project HeadProject Planning and Management:-Develop detailed project plans, timelines, and budgets in alignment with the hotel brand and client requirements.-Manage project scope, identifying and mitigating potential risks throughout the construction process.-Conduct constructability reviews to identify potential issues early...

  • project head

    2 weeks ago

    Agra, Uttar Pradesh, India Top Talent Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Key profile:· Project planning – from concept planning to execution· Architects/ designer onboarding – for new mini-projects· Project Scheduling and Analysis· Construction management - civil and services· Contract Administration· Cost Monitoring, QC and PMC activities· Building and managing in-house teams of construction and maintenance·...

  • Technical Project Manager

    2 weeks ago

    Agra, India People Tech Group Inc Full time

    Job Title: Technical Project Manager (TPM – HR Solutions)Location: Hyderabad (Work From Office) Experience: 10+ Years Employment Type: Full-time | Onsite Role OverviewWe are looking for a Technical Project Manager (TPM) to lead HR Solutions / HCM Implementation Projects for global clients.The role requires strong functional and technical understanding...

  • Project Coordinator- Female

    1 week ago

    Agra, India Adroit People LTD. Full time

    **ROLE & RESPONSIBILITIES** - Effectively communicate with project stakeholders - Assists Project Manager with the successful full cycle of assigned projects; from initiation to completion, including receipt of payment if necessary - Ensures all project documentation is accurate and uploaded into internal and external claims systems - Assists project with...