CMDB DC Service Now
3 weeks ago
We are currently seeking a CMDB DC Service Now to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
Key Responsibilities:
Lead the end-to-end greenfield implementation of ServiceNow CMDB and ITSM modules. Gather and analyze business and technical requirements in collaboration with key stakeholders. Design and configure ServiceNow ITSM modules including: Incident Management Problem Management Change Management Request Fulfillment Knowledge Management Architect and implement CMDB with proper CI class models, discovery, dependency mapping, and integrations. Utilize infrastructure knowledge to optimize Discovery configurations and troubleshooting connectivity issues Demonstrate expert-level understanding of infrastructure components and security measures, including servers, networks, storage, firewalls, virtualization technologies, and cloud environments Collaborate with infrastructure teams to ensure proper access and permissions for Discovery (firewall/permissions) Communicate effectively with stakeholders to gather requirements and provide updates on CMDB initiatives Understanding ServiceNow Discovery and credential management Understanding Service portfolio management and mapping on ServiceNow. Experience in setting up ITSM to ensure CMDB data supports efficient service delivery related to infrastructure Define and document CMDB data models, ownership, and governance processes. Integrate ServiceNow with infrastructure monitoring, discovery tools, and third-party platforms (e.g., SCCM, SolarWinds, AWS, Azure). Establish and enforce best practices for ITIL-based processes and CMDB hygiene. Develop and execute test plans, user training, and change management strategies. Provide post-implementation support and continuous improvements to ServiceNow platform. Collaborate with IT, security, and business teams to ensure alignment with organizational goals.Required Skills and Experience:
5+ years of experience with ServiceNow platform, with at least 2+ full-cycle implementations of ITSM and CMDB. Proven experience in greenfield or large-scale ServiceNow implementations. Deep understanding of ITIL processes and how they align with ServiceNow. Strong hands-on skills in configuring ServiceNow modules and workflows. Experience with CMDB Discovery, Service Mapping, and CI lifecycle management. Familiarity with integrations using REST/SOAP APIs, MID Servers, and data imports. Strong analytical, documentation, and project management skills. ServiceNow Certified System Administrator (CSA) – Required. ServiceNow Certified Implementation Specialist (ITSM or CMDB) – Preferred. ITIL Foundation Certification – Preferred.Nice to Have:
Experience in regulated environments (e.g., healthcare, finance, government). Exposure to agile project methodologies. Knowledge of ServiceNow HAM/SAM, SecOps, or GRC modules.About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at
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