Customer Support Officer

4 weeks ago

Mangaluru, India Mphasis Full time

Job Description

Role : Customer Support Officer - BPO

Location : Pune/Mangalore

Who are we looking for?

 Graduate freshers with excellent communication skills

 Analytical skills

Technical Skills:

 Operating the computer- Intermediate

 MS Office - Intermediate

 Avaya/Phone Operating skills – Beginner

 Fluent in Spoken and written English with effective Business Communication

 Communication in neutral accent over phone

 Active listening and probing skills

 Basic knowledge of Insurance

 Typing Speed 30 WPM

Process Skills:

 Respond to customer queries via inbound/outbound calls and emails within defined SLA’s

 Record interaction using client system with proper classification

 Refer Knowledge base and perform task as per defined process

 Follow up and closure of interactions to ensure customer satisfaction

 Passionate about customer service

 Comfortable with Rotational shifts, extended working hours and weekly offs.

 Candidate should clear the V&A and online typing tests

Behavioral Skills :

 Positive energy

 Positive attitude

 Self learner

Qualification:

 Any Graduate, Freshers can apply

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