Operations Lead

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About UsFlock is building the future of 1:1 personalized commerce. We're a venture-backed AI-powered visual commerce partner built specifically for the retail industry. Our platform creates lifelike AI-generated model content, enables personalization across various channels, and tracks visual analytics to optimize content performance. We help the world's largest brands communicate with their customers in a highly personalized and scalable way.Key Responsibilities:Team LeadershipLead and scale Creative QC and Generation teamsEstablish performance metrics, KPIs, and accountability systemsFoster a culture of quality and continuous improvementQuality Control & OperationsOwn end-to-end QC processes for AI-generated fashion imageryDefine quality benchmarksBuild systematic QC workflows with defect tracking and root cause analysisTrack quality metrics: defect rates, rework percentages, brand accuracy scoresCollaborate with engineering to identify model improvementsGeneration ManagementOversee the team running AI models and producing imagery at scaleOptimize workflows for speed, cost-efficiency, and output qualityMonitor throughput, iteration cycles, compute utilization, and error ratesManage capacity planning to meet customer delivery timelinesVendor & 3PL ManagementManage third-party logistics partners and external vendorsOversee vendor performance against SLAs (quality, turnaround times, communication)Lead vendor selection, onboarding, training, and performance reviewsNegotiate contracts and optimize vendor economicsProcess & DataImplement project management systems using Asana or similar toolsDevelop SOPs, playbooks, and process documentationBuild dashboards and reporting for operational visibilityUse data to identify bottlenecks and drive improvementsRequired QualificationsExperience7+ years in operations management with 3+ years leading teams of 15-20+ peopleProven track record scaling operations teams Experience in digital production, creative operations, e-commerce, or tech operationsDemonstrated success managing 3PL/vendor relationshipsFashion, retail, or visual content background preferred but not requiredSkillsExceptional people leadership and team developmentProcess-oriented with strong systematization instinctsProficiency in Asana, Airtable, Monday.com or similar PM toolsData fluency - comfortable with metrics tracking and analysisQuality-obsessed with understanding of digital image standardsTechnical aptitude to coordinate with engineering teamsStartup mentality - comfortable with ambiguity and rapid change

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