
RANKGURU - Senior Manager - Academic Delivery
4 weeks ago
Role Overview
We are looking for a dynamic and experienced Senior Manager - Academic Delivery / Operations to lead and scale academic delivery processes across online and hybrid models. This is a critical leadership position responsible for ensuring best- in- class academic outcomes, faculty performance, and operational excellence across all programs.
Key Responsibilities
1. Academic Delivery Management
- Oversee academic operations across regions and formats (Online, Hybrid, Offline).
- Drive consistent, high- quality learning delivery and teaching standards.
- Ensure timely course completion, session delivery, and adherence to academic calendars.
2.Team Leadership
- Lead and mentor a large team of Academic Managers, Program Coordinators, and Faculty.
- Build a performance- driven culture within the academic operations function.
3. Process Optimization & SOPs
- Design, implement, and monitor SOPs for academic delivery and escalation management.
- Continuously identify operational inefficiencies and implement improvement plans.
4.Stakeholder Management
- Collaborate with Product, Tech, Content, Sales, and Customer Success teams to align delivery outcomes with business goals.
- Ensure effective communication and coordination between academic and non- academic teams.
5.Quality Assurance & Analytics
- Monitor student engagement, attendance, faculty feedback, and NPS scores.
- Use analytics and dashboards to improve delivery metrics and student outcomes.
6.Strategic Planning
Contribute to strategic decisions regarding new program launches, academic formats, and delivery models.
Support scale- up initiatives across new geographies and products.
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