International Customer Service Representative

3 weeks ago


Tiruchirappalli, India Mekyek Full time

Position: Customer Success Associate / Customer Support Executive

Job Type: Full-Time

Work Mode: Work From Office

Shift Timings: 24/7 Rotational Shifts (5 Days Working, 2 Weekly Off)

Other Facilities: Cab facility and 1 Time Meal

Key Responsibilities:

  • Customer Interaction: Handle customer inquiries, concerns, and feedback via chat, email, or voice calls.
  • Issue Resolution: Provide timely and accurate solutions to customer issues, ensuring a high level of satisfaction.
  • Account Management: Assist in managing customer accounts, tracking interactions, and ensuring a smooth customer experience.
  • Communication: Maintain clear and effective communication with customers, demonstrating empathy and professionalism.
  • Feedback Collection: Gather customer feedback and report insights to improve service quality and customer satisfaction.

Required Skills:

  • Communication: Excellent verbal and written communication skills in English and Hindi.
  • Customer Focus: Strong commitment to providing exceptional customer service and resolving issues efficiently.
  • Problem-Solving: Ability to think critically and address customer concerns with effective solutions.
  • Adaptability: Comfortable working in a fast-paced, dynamic environment with rotational shifts.

Qualifications:

  • Education: Graduate
  • Experience: For Siemens 3+ Year in North American CCE
  • Experience: For Bird Fresher with excellent communication Like B2 or C1 US English
  • Written Typing Speed: 35 WPM, 90% Accuracy

Salary:

  • Siemens Process: ₹36,000 CTC
  • Bird Process: ₹29,000 CTC.



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