International Customer Service Representative
3 weeks ago
Position: Customer Success Associate / Customer Support Executive
Job Type: Full-Time
Work Mode: Work From Office
Shift Timings: 24/7 Rotational Shifts (5 Days Working, 2 Weekly Off)
Other Facilities: Cab facility and 1 Time Meal
Key Responsibilities:
- Customer Interaction: Handle customer inquiries, concerns, and feedback via chat, email, or voice calls.
- Issue Resolution: Provide timely and accurate solutions to customer issues, ensuring a high level of satisfaction.
- Account Management: Assist in managing customer accounts, tracking interactions, and ensuring a smooth customer experience.
- Communication: Maintain clear and effective communication with customers, demonstrating empathy and professionalism.
- Feedback Collection: Gather customer feedback and report insights to improve service quality and customer satisfaction.
Required Skills:
- Communication: Excellent verbal and written communication skills in English and Hindi.
- Customer Focus: Strong commitment to providing exceptional customer service and resolving issues efficiently.
- Problem-Solving: Ability to think critically and address customer concerns with effective solutions.
- Adaptability: Comfortable working in a fast-paced, dynamic environment with rotational shifts.
Qualifications:
- Education: Graduate
- Experience: For Siemens 3+ Year in North American CCE
- Experience: For Bird Fresher with excellent communication Like B2 or C1 US English
- Written Typing Speed: 35 WPM, 90% Accuracy
Salary:
- Siemens Process: ₹36,000 CTC
- Bird Process: ₹29,000 CTC.
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