Customer Relations Executive

3 weeks ago


Tiruchirappalli, India Sisco Jobs Full time

Job Description

We are seeking a Customer RelationsExecutive to join our team in the automotive industry. The idealcandidate will have 45 years of experience in customer relations ora related field. As a Customer Relations Executive you will beresponsible for maintaining positive relationships with customersaddressing their inquiries and concerns and ensuring their overallsatisfaction with our products and services.

Responsibilities:
. Build and maintain strongrelationships with customers
. Address customerinquiries and concerns in a timely and professional manner
. Collaborate with internal teams to ensure customersatisfaction
. Identify opportunities to improvecustomer experience
. Keep accurate records of customerinteractions andtransactions



Requirements

45 years of experience in customer relations or a relatedfield
Excellent communication and interpersonalskills
Strong problemsolving abilities
Ability to work well in a team
Proficiency in MS Officeand customer relationship management (CRM) software
Bachelors degree in business administration or a related field ispreferred



Develop and execute sales and marketing strategies to meet companyobjectives. Analyze market trends and competitor activities toidentify opportunities and challenges. Engage with customersthrough various channels (e.g., social media, direct mail,face-to-face) to promote products and services. Organize and attendmarketing activities or events to raise brand awareness. Preparedetailed reports on sales performance, marketing outcomes, and newbusiness prospects. Collaborate with other teams (e.g., productdevelopment, customer service) to enhance business growth andcustomer satisfaction.

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