Customer Success Executive

3 weeks ago


Vellore, Tamil Nadu, India Intelmor Pvt Ltd Full time

Customer Success Executive Filed   Role Overview As a Sniper, you are Intelmor's specialized closer. You handle the critical phase of demonstrating product value, finalizing deals, and catalyzing upsells. You'll work closely with Spotters and Customer Success teams to deliver on the promise of Intelmor's AI-driven solutions. Key Responsibilities Onsite Demos & Product Launch : Conduct thorough in-person demos of Intelmor's SaaS solutions (e.g., Penyo AI) to showcase real-world ROI and immediate benefits. Deal Closure : Collaborate with Spotters to finalize MSA sign-ups, ensuring smooth handoffs from initial interest to contract execution. Upselling & Cross-Selling : Identify opportunities to offer add-on modules or advanced features (Silver, Gold, Platinum, Diamond tiers). Aim for daily upsell targets. Technical Coordination : Work with internal Product and Tech teams to gather necessary brand assets (menus, images, etc.) so new clients can go live quickly. Pipeline Management : Update customer status, deal progress, and potential expansions in Trackolap or other CRM tools. Customer Education : Provide initial training on product features to ensure maximum utilization and success post-onboarding. Qualifications 2+ years of experience in B2B SaaS sales, account management, or software demos. Proven track record of meeting or exceeding quota in a high-growth tech environment. Exceptional presentation and negotiation skills. Comfortable with mild technical configurations and working alongside engineering teams. High adaptability to quickly understand diverse business needs and demonstrate how Intelmor's AI tools address them. Why Join Intelmor At Intelmor, you aren't just taking a job—you're becoming part of a movement. From working with global enterprises to co-creating transformative AI products with small businesses, you'll be at the cutting edge of innovation. Our flat, self-monitored career model gives you the freedom to define and achieve your own success metrics. Join us today and help build the  next big unicorn  in AI Innovative Culture : Contribute to cutting-edge AI solutions that redefine entire industries. Competitive Pay & Performance Incentives : Enjoy a solid base, plus bonuses for each deal closed and for exceeding visit targets. Rapid Growth : Drive the adoption of advanced AI in untapped markets and help build the next big AI unicorn. Self-Paced Career Advancement : Experience Intelmor's unique data-driven culture where you set your own goals and advance based on performance.



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